I've been keeping an eye on this thread. A big thank you to our current Kuuma owners for always trying to be so helpful on any type of questions or issues. I really appreciate you doing this! For anyone with questions or concerns please feel free to call or e-mail us directly, but sometimes it's easier to use this awesome forum. When contacting us it's great to first e-mail some pictures of your set-up before calling my dad directly at the shop the next day. He's much more detailed over the phone, especially if he has seen your set-up. He does only goes over e-mail once a day with my mom and it's usually later at night. Rest assured that we will get you taken care of because we want you to have a great customer experience. Please make sure that you follow the installation instruction in the owners manual, which can also be found on our website. The majority of issues we have ever had come from incorrect installation. From time to time we do receive defective parts from our suppliers, and if that's the issue it's very easy for us to get you out a replacement. My dad does a good test of a couple items before the furnace is shipped, but this can't catch everything.
To summarizeWe spend a ton of time helping people with questions. I couldn't even tell you how many e-mail chains we get going with some owners to ensure proper operation. So any that are solved here it's really appreciated!
And it adds value to your product when your company has representatives visiting these forums as well.