From the very first post:
"
The chimney is a16 foot stainless steal double wall (6’ in house) located in centre of the house ( approximately 2’ above ridge). It is 9 years old and in good condition. Have run other stoves on it. We are located in the woods not in the open and get very little wind.
The stove has been over heating and we have not been able to control it to be shut down. When the damper is shut down the stove will still run hot (600 plus , chimney temperature) until the wood is all burned. It’s too hot for the night."
and in a later post from the OP:
"
We didn’t have a double wall chimney probe thermometer at that time so cannot say an accurate temperature. But the single wall thermometer we had would be 600-700 or more and would get very hot if we did not shut the damper early..."
What is the rough conversion of an surface thermometer temperature on a double-wall to the interior flue temperature? I'm sure there's a long lag time from flue to surface.
Regarding costs of labor, perhaps the tech would cut the hours charged in, say, half, because of their "learning on the job"? I can empathize with that pit-in-the-stomach feel when you get a big unexpected bill.
Just an FYI for all reading the thread, here are their start instructions from the 2017 manual which is available online. (Why you were given a 2013 manual????)
Lighting a fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1.
Adjust air control to “High” position(all the way to the left) and open door.
2.
Place crumpled newspaper in the centre of the heater and criss-cross with several pieces of dry kindling. Add a few small pieces of dry wood on top.
3.
Ignite the paper and leave the door ajar approimately 1/2"(13mm) - 1"(25mm) until the wood kindling is fully engulfed in flame.
4.
After the kindling is fully engulfed add a few small logs. Close door.
5.
Begin normal operation after a good coal base exists and wood has charred.
Normal Operation
1.
Set air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have shut the control down too soon or you are using too low a setting. The wide range control panel makes finding the desired setting for your application easy. As every home's heating needs vary (ie. insulation, windows, climate, etc.) the proper setting can only be found by trial and error and should be noted for future burns. (my bold font)
2.
To refuel, adjust air control to high, and give the fire time to brighten. Open the door slowly, this will prevent backpuffing.
3.
Use wood of different shape, diameter and length (up to 18"(457mm)). Load your wood endwise and try to place the logs so that the air can flow between them. Always use dry wood.
4.
Do not load fuel to a height or in such a manner that would be hazardous when opening the door.
5.
For extended or overnight burns, unsplit logs are preferred. Remember to char the wood completely on maximum setting before adjusting air control for overnight burn.
WARNING: Always keep loading door closed when burning. This heater is not designed for open door burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any tampering will void warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace broken or missing bricks. Failure to do so may create a hazardous condition.
Restarting After Extended or Overnight Burns
1.
Open door and rake hot embers towards the front of the heater. Add a couple of dry, split logs on top of embers, close door.
2.
Adjust air control to high and in just a few minutes, logs should begin burning.
3.
After wood has charred, reset air control to desired setting.
4.
To achieve maximum firing rate, set control to high "H". Do not use this setting other than for starting or preheating fresh fuel loads.
DO NOT OVERFIRE THIS HEATER: Attempts to achieve heat output rates that exceed heater design specifications can result in permanent damage to the heater and chimney.