Update :
Harman has told Dealer they have never heard of this issue ... and it has to be an air issue ... they think the flames I am seeing are just flames curling around the flame guide
REALLY I had this stove for 6 yrs before this and it never had a fire outside of the burn pot... their suggestion was to make sure the grates are not loose ? to my knowledge the grates only go in one way and have the latch to hold them on place ??? Not to mention the tech was the last 1 to put them in after changing the burn pot ...
I am certainly disgusted with Harman and their lack of customer service...
Here are some pics I took of the flames outside the burn pot after the New burn pot had been installed...
Do they look like flames curling around the flame guide to anyone?
1st Picture I am trying to show the flame that burns out side of the burn pot on the side and pics next 3 pics show the flame coming from under/beneath the burn pot...
Harman tech will call next week when the kit to take smoke out of the hopper is delivered to him... ( which I do not have any smoke in the hopper and never have ) But this is their best guess since changing the burn pot did not fix the problem.
Will update when that is done and let you know if it has helped the fire outside the burn pot issue...
Any suggestions in the mean time would be greatly appreciated...
Note: Normally there is no smoke in the window of the pellet stove but when these fires outside the burn pot start I am now seeing smoke... when they go out the smoke goes away ... any thoughts on that?
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