Serial # 1500, about 4 months of heating noticed crack in face of furnace, near damper (photos attached). SBI wants me to hire a welder, I want a refund. Seriously when does this rise to the level of a class action law suit?
Anyone had any luck extracting a refund when SBIs initial response was repair?
I did I did...... I received a complete refund of my purchase price including shipping cost.While this cracking issue is far from impressive, and obviously not optimal, I don't feel like it is a safety issue really. I think the fact that a couple of us have continued to run 'em that way long term with no issues kinda shows that. I mean these are a natural draft unit, that's a completely different animal than a cracked HE on a forced combustion oil or gas furnace.
I can't speak for everybody, but of the people that I know of that have made a warranty claim, most received store credit equal to what they paid for their unit. I think @Digger79 is the only one I know of that got a direct replacement. Can't say I know of anybody getting a complete "refund" in cash (per say)
Wanted to nitpick slightly. The $200 rebate is on the purchase of a Heatmax II or Tundra II, not the original Tundra - not that many are left or available.Hey guys, I seen Drolet has a $200 rebate on Tundra/Heatmax II through the end of the year...just FYI if anybody is shopping one. Would make for a pretty good deal, especially on top of a store sale price.
Just to be clear, this ^^^ is BS on SBI, not TDD11.
And while I'm clarifying things...that's what I said, rebate is on Tundra/Heatmax II...Wanted to nitpick slightly. The $200 rebate is on the purchase of a Heatmax II or Tundra II, not the original Tundra - not that many are left or available.
However they did just end a rebate promotion for $100 off the purchase of the Tundra - which I did claim. Maybe I should brag. Menards dropped the price to $1300 for the Tundra, and I bought the stove during the 11% rebate sale, which equates to a $142 savings. In addition they offered a $300 rebate. So I got that too. Lastly, Drolet offered the $100 promotional rebate. After tax, out the door, I got my Tundra for $850 + installation costs (stove pipe etc).
Yep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday )Has anyone sent in for their rebate on the Tundra from Menards? I see that my $300 rebate has been processed but my 11% rebate has not yet. Anyone else deal with this?
Yep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday )
Does this help???
Also, I emailed Drolet with the photos above of the update. Cannot wait to hear the reply
Yep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...
Glad I'm not the only one that seems to have wait forever for rebates
Has anyone sent in for their rebate on the Tundra from Menards? I see that my $300 rebate has been processed but my 11% rebate has not yet. Anyone else deal with this?
I'm glad it isn't just me. I kept checking it and wondering why I hadn't seen any sort of update - I mailed mine in around 10/25 and neither rebate shows up yetYep, they get backlogged for sure. The last one I sent in ($135) wasn't touched for 8 weeks. I was starting to think USPS lost it...(Menards got it all back anyways (plus some) on black Friday )
I usually keep the "total" I'm expecting in my memory banks and so far (the last 6-8 years that Menards has been here) they are batting 1000Anyone ever keep track of the rebates you send in to see what the batting average is of getting them back in the mail?
Yep, and if you don't see anything, they will tell you to wait at least six weeks....and then after that they will tell you to wait 8 weeks. What happens after that I don't know because mine showed that it was being processed at that point. It took another week or so to actually get it in my sweaty lil pawsI think you can check on Menards rebates using www.rebatesinternational.com
Cheaper than yet another full warranty claim...I sometimes wonder if all of the reimbursements they've done on cracked stoves is why they seem reluctant now to send any other parts out that do nothing but cost the company.
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