I have had this stove for 4 years and have heated my 1500sq/ft split level home with it 100% (NE Ohio). I have been pretty pleased with the unit, it does a good job heating the 1966 home for the most part, I do have some complaints but I think i would have the similar issues with any wood stove. It really likes DRYYYY wood, if you're trying to burn wood that is even a little green/ wet it is a creosote making machine with very little heat output. It does have a hard time keeping the house warm when the temp gets down into the single digits but that's probably more of an insulation issue rather than the stove itself. Anyway, the reason I am here is to give kudos to the company for what they did for me this winter. A couple of months ago, in the middle of the winter, I noticed a couple of cracks around the firebox which of course made me nervous. I took some pics and called the company. They are French Canadian so there is a little bit of a language barrier depending on who you talk to. Being that the firebox has a 5 year warrantee they were able to cover its repair/replacement. Glad this didnt happen next winter, I would have been out of luck. The first thing they did was have an engineer look at the cracks and they deemed it safe to burn while we figured out the details on how to get it fixed. After a few days, they offered me two options, pay them $400 for them to ship me a new firebox or have a mobile welder come out and weld it up. (they included schematics on the weld job that needed done and also schematics on how to do the swap out myself) I called around to some weld shops and almost no one was interested in the job. I told the parent company SBI this and they said they would call around themselves, of course they found out the same thing I did, no one wanted to do it. They finally caved in and sent me the new firebox free of charge, i just had to do the install myself. Took me and another guy maybe an hour and 6 beers to do the job and i have a brand new firebox in my basement. Now I have a cracked firebox in my garage, not sure if i should sell it or scrap it or save for parts. All in all it i am very pleased that it was covered under warrantee and I feel much safer burning in it. Hope this helps someone else out! -Pat