Highbeam said:I own a Lopi, an old EPA Lopi, I will buy another stove (or three)in my lifetime. At this point, a VC is not in the running. For crying out loud... glowing red is not a safety concern? Is normal? No response from the company? many reputable forum members dumping stoves? No thanks.
I wouldn't jump to conclusions. Its possible the stove is defective although VC claims its normal (and if you look carefully at the design of the stove, which I have, you can see exactly what they describe in that letter - the blasting secondary combustion is basically directed into the cast iron in the rear corners of the stove).
I do think the dealer should personally go check it out, but perhaps they don't think its their responsibility? At any rate - we don't know who installed this stove or it if was done properly, we don't know what type of wood is being burned (could be excessively dry), we don't know if all gaskets and joints have been checked (doors easy to test - should be no gaps around flue connection, etc.). We don't know if he has an excessive draft problem (he described a 31+ foot (flue+chimney) straight up exhaust - that sounds suspect to me!). Finally, it isn't even real clear as to what exactly is glowing - he said something about thin sheet metal and not the cast iron? Do you have pictures?? Has the paint come off? (can you even see glowing if the paint hasn't come off?)
As for "many reputable forum members dumping stoves" -- well the only guy so far that I've read about who got rid of his everburn stove was a new forum member with few posts, who had what seemed to me and others to be a problem with his install (specifically a gap around the flue) and even he didn't report any glowing parts. I've been pretty happy with my everburn Dutchwest and have not had any overfiring problems or glowing parts. Although I did initially have problems with the gasket around the front door - when the paint cured in the initial firings, the gasket stuck to the cast iron, and pulled out - this could actually be the cause of overfiring for some people - even if the gasket has not pulled away enough to make the problem obvious, it could be loose. This is also something that can easily be checked and fixed.