Hi all - I'm a new user/BK owner. Did a lot of reading on this forum last year and had an Ashford 25 insert delivered and installed by the only BK dealer I could find local to me. Used it all last winter and loved it. Getting between 10 and 14 hour burns reliably.
We are preparing for the cold and had our chimney sweep out (different guy from the installer). He found substantial creosote build-up and says he is unable to clean it he says because the insulated liner the installer used is "substandard" and will crack and disintegrate if he tries to scrub it. He wants to pull it and put in a heavier gauge liner.
I do have a moisture meter and spot check my wood (always checking on a freshly split face) so I'm not sure why I'm getting so much build-up. Nothing goes in that's over 20%, mostly it's around 15% to 18%. We primarily burnt ash last year. Our chimney is ~25'. I make sure the cat is active until I go to bed (it falls off sometime overnight) and I usually have some coals left in the morning.
I've found the people on this forum to be very knowledgeable and I'd be happy to have any insight you can offer.
Thanks
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