Happy Holidays to all of you.
I see this site as a wonderful tool for so many people. But is it really very, very small in scope of total wood stove buyers, users etc.
My view and that of our staff is we try to help people when they call us with a stove issue. We track that rate and it is well below 1% of our business. For that small fraction (and they are all important to us!) our staff tries to suggest remedies and in 99% of the cases they are resolved very quickly. A much smaller subset are those that doubt our intent and information, (I've been burning wood stoves my whole life sonny) we send them to hearth.com That has both a plus and minus effect. First the benefit. As has been done so many times before, you as a community help them. At times you question their installs, fuel, operation and sanity. You can say things to them we cannot!
The negative part of sending folks to this site, it concentrates the "problem" owners and can give the impression of a "bigger" problem. So I will review our internal policy about referring owners here. Respectfully, there are a very solid core group of wood burners here and they do a SUPERB job helping those with trying to learn, select and operate their choices of wood stoves. On behalf of Blaze King, thank you. But please keep perspective in mind...whether it's smoke smells, improperly wrapped springs, draft issues, chimney fires etc. Hopefully no one is offended by this but I really need to make this point.
There was once a guy that you all tried to help. He had a new stove, new chimney and a smoke spillage issue. This poor guys stove smoked even with the door closed and bypass open. He told you all he had a new chimney, installed by the dealer and a new stove! In the end, he was so frustrated he told the dealer to pull the stove. So when the dealer pulled the stove, loaded in his truck and went back to tell the owner he would be refunding his money......there was a large thud sound. Dealer and homeowner both looked over to the hearth pad and there, stained with wood stove, was his favorite sweatshirt. It turns out there was a delay between the time the chimney was installed and the stove was set in place. The owners wife felt cold air coming down the stack and you can guess the rest!
No we are not perfect. (like when the guy that build the thermostat springs build 4-5 backwards out of run of tens of thousands). We do endeavor to continually improve our products and our service. It's good to have goals and aspirations. You know that firsthand because your goal is to be helpful.
Keep in mind all wood stoves burn wood and produce heat. As much as wood stoves differ in performance, so do the expectations of those owners. Tube stoves, non cats (whichever you prefer..I prefer secondary combustion because they don't all have "tubes") are as equally capable of satisfying consumer expectations as catalytic stoves. But keep in mind not all cat stoves are alike, nor are all secondary combustion stoves. And when a person or many persons fall in love with the performance of that stove, let them love them. And they too should let others love their stoves. We are all in the same user group if you will.
So let's, as the community we are, continue to post helpful and experienced based support to those seeking the collective experience here. If someone wants to brag about how their stove performs, great. If 50 want to brag great. Brag about your stoves' performance if you like. Don't be spiteful at those that like their products and want to share their success and happiness in stove selection.
There are many, many wonderful stoves to choose from. Buy the one that you think will best address your needs. If you are a first time follower of this forum and this thread, the "regulars" here are exactly that...here. Here for you if you want information, experiences and advice. But in the end, it's your investment and your decision.
And in case I forgot to mention it...you guys crack me up! Happy, Merry, Sober Holidays to all.
Chris
BKVP