Regency Warranty?
- Thread starter creek chub
- Start date
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I followed all of Regency’s guidelines without exception. It’s not my fault the multiple welds cracked within the firebox, period.
I bought the insert a little over 5 years ago based on Regency’s reviews at the time. Unbeknownst to me, there have been multiple reported issues after my purchase with broken welds on their units. Had I known this was an issue, I would have taken more proactive steps with enhanced inspections to safeguard my financial investment.
A weld is implied to last, otherwise Regency would have specifically stated to inspect them like other items with short life cycles like door gaskets, firebricks etc.
Buy and support Regency all you want, it’s a free country.
Supersurvey
Feeling the Heat
Could you propose a different model to Regency so it would be equal or better that what you have now.
If you can see the cracks with those things in place the cracks are in the secondary air manifold and pose absolutely no safety issue. Can you post some pictures of it?
While I agree with you it would be fair if regency can do more for you than they are entitled to doing, inspections don't "safeguard your financial investment". They just show when it went south.
There was not much to be done (other than rewelding the places.if issue? - not sure you'd want that done inside your home). It's bad luck, and regency can salvage some of their name by being generous for something you didn't cause. But there was no way you or inspections could have prevented this and saved you money.
There was not much to be done (other than rewelding the places.if issue? - not sure you'd want that done inside your home). It's bad luck, and regency can salvage some of their name by being generous for something you didn't cause. But there was no way you or inspections could have prevented this and saved you money.
I appreciate the willingness to help but I think I’ll hold off asking for help until Regency makes a final determination on my claim.
If I have to pay installation costs for a new insert, I’m not exactly safeguarding my initial investment.
I am contemplating my options. However, in another post, someone mentioned regency doesn’t have doors for units so I’m not sure anything will get resolved anytime soon
You said " I would have taken more proactive steps with enhanced inspections to safeguard my financial investment."
I said that inspections don't do anything for safeguarding your investment.
Cool man. I’m kinda over this at this point. You got an opinion. I got an opinion and we both think we are right. Cheers bro
I agree though that it would have looked.much better had regency sent out (thru their dealer network.or warranty records) a note of caution to the relevant customers, and potentially offer a standard solution for those affected by their mistakes.
Yup. Bad PR spreads fast too and yeah, Regency could have done better by their known customers. This whole fiasco reminds me public forums are not my scene at all. I’m a face to face kind of dude. Yaw enjoy this feces show, I’m out….
