This is another example of the installation nightmare my installer did. The cap on the right moved with the wind. Rain and snow down the chimney along with a ton of heat lost. Could have happened days after he installed the insert. I was informed by the dealer that the installer used the wrong base for my chimney. Bottom plate was made for a flush mount installation. Tapcon holes cannot be used, instead the bent the ends and there was no RTV used. Unbelievable! Terracotta should have been installed on my chimney with the four screws holding it to the pipe along with RTV seal. Hope I'm on the right track here. This is being replaced. What a nightmare.