Irish916
Member
I had my 52i installed in September of 2014. I'm almost through my first ton of Hamers/Barefoots. I've never emptied my ash can (Approximate dimensions: 14" W x 16.5" H)once, and my ashcan is only halfway filled with ashes. The description that there is a ton of ash and no heat sounds like he's burning with very little combustion blowing going on. Definitely has something to do with airflow/venting and pellets. Hope you get it sorted out soon.