Look on the bright side, SBI has stepped up and given you direct customer support. The same cannot be said for most other stove manufacturers. Good luck with you door.I guess I jumped the gun last night thinking the problem was resolved. The door closes pretty tight and I'm afraid that turning the handle counter clockwise one more time might make it really hard to close.
I can still see glow from the fire right by where the latch is in the door and about an inch above that. It almost looks like the rope gasket is smashed down there.
I guess I'm going to have to email SBI back with info.
Finally got my Osburn 2400 insert installed!! - Thank you everyone!!!
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I am, very happy with the support I have received this far.
etiger2007
Minister of Fire
I guess I jumped the gun last night thinking the problem was resolved. The door closes pretty tight and I'm afraid that turning the handle counter clockwise one more time might make it really hard to close.
I can still see glow from the fire right by where the latch is in the door and about an inch above that. It almost looks like the rope gasket is smashed down there.
I guess I'm going to have to email SBI back with info.
I had to buy a new door gasket and even with the new gasket I cant see flame flicker but the dollar bill slips out VERY EASY, now along the top and side where the handle is I cant pull the bill out at all, Id rip it first. I hope we get an answer - resolution. SBI bert has been awsome to work with Im sure we will hear from him soon.
That is not good. Did you have to buy the door or was it covered under warranty? I emailed SBI this morning because they wanted an update after I tried to tighten up the door.
I'll let you all know what I hear.
etiger2007
Minister of Fire
etiger2007
Minister of Fire
Sorry guys, I did not mean just one day... Give us a few. We have to check a few things. We are fully aware and have a bunch of people working on it...
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