Looks like a 91 in the vid that JA600L posted, so no help with the 80 air controls there.
It's possible that you talked to an customer service person that didn't have a full understanding of the controls on your particular stove. I've had good luck talking to Buck, but it wasn't about air controls. Call back and tell them you still don't understand exactly what they do, and ask specifically what each air control feeds. And ask how they should be used, from startup through final settings. Running the stove on only shotgun air, and not the air wash, doesn't sound right to me.
Right, but they still don't tell you too much about
how to use the controls. I use a small amount of shotgun (doghouse) air at the beginning to fan the base of my starter pile that I burn down to make a coal bed and raise stove temp for the cat light-off.
Hey, Colt.
Nice that you could chime in with first-hand experience of the 80. My guess is that the right control is the air wash, and the left control may go to a channel across the top of the firebox further back, like what the 91 has (I think the right slider on the 91 feeds both the air wash and the channel.) Unless the left and right controls on the 80 do different things, two wouldn't be necessary. I just happened to be working on the 91 yesterday....and accidentally got a pic of rear air channel across the top of the box:
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