You are in good hands that's for sure! We work with about a dozen different stove manufacturers, none are even slightly involved with customer satisfaction. Not to mention troubleshooting or warranty issues! Hands down, they are the taking the lead in these fields.Out of the many thousands of these stoves that are sold only a very few have this "smoke smell" problem. Magnehelic readings indicate the chimney is not the culprit. Just a matter of time and we will have this issue resolved. It will be something simple but elusive. I am working directly with the BKVP on this. How cool is that?! I worked in HVAC for many years and feel very confident about a forthcoming fix.