Im at a loss here, you may want your draft tested since its what drives the stove, I suspect an over draft issue while to stove is running at higher settings (30ft of flue @ 6,500ft elevation) other than that it would be wood supply issues but that doesn't seem to be the case here.
There was a thread a long while back from a gentleman that bought a BK, he built a class a chimney, everything looked good to go, the stove though never worked as advertised for him, even BK's
@BKVP went to help the guy, after testing the unit BK took the stove back, it wasn't the stove, it wasn't the wood, it was the unavoidable setup / location causing a variety of issues. If anyone can help me remember the thread, I think it was 2014-2015 area, guy had a yellow house I think.