Yes they did, and it seems that the offset is too much.
I am going to speak to the dealer tomorrow and get options o]and/or other units that might be more applicable for my situation.
The tech mention Travis industries flush model. Not sure which one he was speaking of? Maybe a Lopi ?
If you can do without a surround there are inserts that have a completely rectangular footprint like the Osburn 2400 that could sit deeper into the fireplace. Would that help?