Window mount pellet stove

[tjnamtiw]

You're welcome. A defective unit that can KILL YOU should be enough to get USSC off their butt. I'd still do everything PLUS tell the TrueValue guy, you're calling HIS local Better Business Bureau too. Stir the pot, but do it with a 150 hp Mercury outboard! You can tell I'm not a good easy person to deal with when someone screws me.

 

[aridon99]

Shoot, I should hire you to put the heat on them My wife says I'm just too damn nice.

-John

 

[tjnamtiw]

Shoot, I should hire you to do put the heat on them My wife says I'm just too damn nice.

-John

Can't be nice when you just got f'ed. I'll bring my baseball bat and chain. Don't let those clowns push you around.

 

[joe91898]

Wow, I guess I'm one of the lucky ones here with this stove. I've had no problems.
Good luck to those having issues. I feel for you

 

[2400]

I received my window pellet unit a few days ago. I installed it on the same day. It was around 30-35F outside. Pellet stove was at setting 1-2-3-4-5. None of them could get the temperature of my apartment up to 60F. The apartment is less than 400sqft. It is a big disappointment. My little space heater does a much better job. Did I get a lemon?

Did you let it burn for a long time or just decide it isn't putting out heat and shut it down? They take a while to heat up but when they do it is a very constant and pleasing heat. Fill the hopper full and burn it on about 3 for 3 or 4 hours then kick it up on 5. Let it burn as long as you can before cleaning. You might be surprised. If id doesn't start heating any better then I'd say call and see if they can trouble shoot for ya.

I haven't had any issues with mine either. I'm pretty surprised at how efficient it burns and how quiet it is. I'm keeping a 500 sq ft area Den and bathroom at a constant 68 on level 3.

 

[joe91898]

I leave mine set on 4 and right now it's been running for about 30 hours straight with one cleaning. No lights. The air temp blowing out is right around 130*. If I stick the tthermometer into the grill it goes above 140*. Using a meat thermo btw.
It is located in my basement family room which is 12x22. If I leave the door up stairs closed the room reaches 80*. I also leave the door open to the laundry room and crawl space area (around 800sq/f) and the temp in the family room stay right around 72.
If I leave all doors open the room stays at 70*. This room without the stove and no heat on will fall to 55*

 

[Artus]

My only problem seems to be the outer door seems to open on its own so I put a piece of masking tape on it to hold it shut otherwise it shuts itself off. All in all I am very happy with my stove. I drove to this true value store in new brittian ct myself and picked it up for $999 plus tax. The guy doesn't seem to know anything about pellet stoves, nor does he stock other stoves. All he knows is people are buying them so he is selling them.

 

[tjnamtiw]

My only problem seems to be the outer door seems to open on its own so I put a piece of masking tape on it to hold it shut otherwise it shuts itself off. All in all I am very happy with my stove. I drove to this true value store in new brittian ct myself and picked it up for $999 plus tax. The guy doesn't seem to know anything about pellet stoves, nor does he stock other stoves. All he knows is people are buying them so he is selling them.

So much for dealer service! It wouldn't be bad if you could at least get a hold of the maker, USSC, and get some advice and customer service from them but you can see by this thread that you are on your own along with Aridon99! I would love to have one for downstairs but my luck would be I would get a Friday afternoon one and I would have to go strangle someone! It's just terrible that they treat customers like that.

 

[pelleter]

I received my window pellet unit a few days ago. I installed it on the same day. It was around 30-35F outside. Pellet stove was at setting 1-2-3-4-5. None of them could get the temperature of my apartment up to 60F. The apartment is less than 400sqft. It is a big disappointment. My little space heater does a much better job. Did I get a lemon?

Did you let it burn for a long time or just decide it isn't putting out heat and shut it down? They take a while to heat up but when they do it is a very constant and pleasing heat. Fill the hopper full and burn it on about 3 for 3 or 4 hours then kick it up on 5. Let it burn as long as you can before cleaning. You might be surprised. If id doesn't start heating any better then I'd say call and see if they can trouble shoot for ya.

I haven't had any issues with mine either. I'm pretty surprised at how efficient it burns and how quiet it is. I'm keeping a 500 sq ft area Den and bathroom at a constant 68 on level 3.

I let it running at max overnite. My temperature showed a max of 55F overnite. I already called them and talked to Josh. He and I are trying to get a hold of Arek, CT Store owner. We will see how we can return this stove. I liked the idea but not everything goes with the plan.

 

[aridon99]

I received my window pellet unit a few days ago. I installed it on the same day. It was around 30-35F outside. Pellet stove was at setting 1-2-3-4-5. None of them could get the temperature of my apartment up to 60F. The apartment is less than 400sqft. It is a big disappointment. My little space heater does a much better job. Did I get a lemon?

Did you let it burn for a long time or just decide it isn't putting out heat and shut it down? They take a while to heat up but when they do it is a very constant and pleasing heat. Fill the hopper full and burn it on about 3 for 3 or 4 hours then kick it up on 5. Let it burn as long as you can before cleaning. You might be surprised. If id doesn't start heating any better then I'd say call and see if they can trouble shoot for ya.

I haven't had any issues with mine either. I'm pretty surprised at how efficient it burns and how quiet it is. I'm keeping a 500 sq ft area Den and bathroom at a constant 68 on level 3.

I let it running at max overnite. My temperature showed a max of 55F overnite. I already called them and talked to Josh. He and I are trying to get a hold of Arek, CT Store owner. We will see how we can return this stove. I liked the idea but not everything goes with the plan.

Wow, that is pretty bad. My unit heats up my room, just slower than my gas insert. I can put my hand in front of the vent on this unit indefinitely. Versus on my gas insert, you would have to pull your hand away after 30 seconds or it starts to get uncomfortably hot. Keep us posed on how Josh @ USSTOVE handles your RMA for you. So far, he hasn't returned my call.

 

[tjnamtiw]

have either of you guys posted over on iburncorn.com where they have a separate section just for USSC? http://www.iburncorn.com/new-forum/37-us-stove-company

 

[aridon99]

Nope, this is the only stove site I post to.

 

[tjnamtiw]

After emailing USSC about my concerns over the apparent lack of response to aridon99, I have just finished up with a series of emails from Anthony Whisman, the Customer Service Manager, who assured me that, since they have been in business since 1869. they certainly 'live' by good customer service. That's why this failure to communicate seemed out of place. Anthony told me that they just got off the phone with aridon99 and have arranged for the return of the unit.
He said that if ANYONE has a problem, they should feel free to email him at [email protected]

Now THAT'S the way customer service should work for all brands. They shouldn't turn their nose up to you and insist you talk with your installer/dealer who may not know jack about your stove like many other brands make you do.

 

[jtakeman]

Applause for tjnamtiw and US Stove! Nice to hear its all gonna work out!

 

[SmokeyTheBear]

aridon99,

I see that TJ took a swing with his baseball bat and chain.

TJ,

Did the wires burn up all the way from your house to USSC?

 

[tjnamtiw]

Sometimes you just have to get someone's attention to get results. :cheese: In this case, if you could read the emails, they were more willing to help once the 'right' person saw the problem. Hopefully, they will get that deficiency that aridon99 ran into corrected. Not TOO much burning wires. Just pointing out that this forum is the 'go to place' to find out what brands are good and which ones to avoid. They have too much at stake to get a bad reputation and possible lawsuits. After that, it was all downhill. I hope aridon comes back to give his side of the story. I hope USSC picked up the shipping costs with a 'will call', for one thing.

 

[aridon99]

Thanks a lot TJ! You lit a fire under them and I got a call from Josh this morning. Josh is however looking for a receipt from me for the unit and since I bought it from True Value off ebay, I don't have one (yes, the unit is new). So, I'm in the process of getting that now. Hope the ebay seller is responsive. He wasn't, when I asked him about supporting this unit. So, I haven't recommended the ebay seller to anyone here wanting to buy one. Lets see if there will be a bunch of redemption this week Thanks again TJ!

 

[joecool85]

Thanks a lot TJ! You lit a fire under them and I got a call from Josh this morning. Josh is however looking for a receipt from me for the unit and since I bought it from True Value off ebay, I don't have one (yes, the unit is new). So, I'm in the process of getting that now. Hope the ebay seller is responsive. He wasn't, when I asked him about supporting this unit. So, I haven't recommended the ebay seller to anyone here wanting to buy one. Lets see if there will be a bunch of redemption this week Thanks again TJ!

Printouts from eBay, paypal etc and whatever else you may have should do just fine.

 

[aridon99]

Good idea. I'll pdf my ebay and paypal screens.

 

[tjnamtiw]

yea, that should satisfy them. If you have a bill of lading from the trucking company that delivered it, that would help too but I don't think it's necessary. They are definitely in the 'help' mode. ;-)

 

[DexterDay]

Was just surfing around the net (took a vacation day today) and found a place in my backyard that sells the U.S. Stove 2400. There sale price right now is $799 (says $1,799 original price). I know there were a few people on this thread that said they may buy one, if they fell in price. Seems like good idea. But I,m not so sure that this is for me. Not at that price. Once they hit about $400-$500 I might grab one for my shop out back. Link is below

(broken link removed)

 

[jtakeman]

Was just surfing around the net (took a vacation day today) and found a place in my backyard that sells the U.S. Stove 2400. There sale price right now is $799 (says $1,799 original price). I know there were a few people on this thread that said they may buy one, if they fell in price. Seems like good idea. But I,m not so sure that this is for me. Not at that price. Once they hit about $400-$500 I might grab one for my shop out back. Link is below

(broken link removed)

I bought my Omega from Bob Nichols. I would buy from him in a heart beat. Stood by me no problem and handled my warrantied claim without issue's!

 

[pelleter]

Update:
It has been a week after Josh said he would call me back. He never called back.
I talked with Arek, the store owner in CT. I brought the stove back to him and he refunded the full sale price.
Good luck with you all.

 

[tjnamtiw]

Update:
It has been a week after he said he would call me back. He never called back.
I talked with Arek, the store owner in CT. I brought the stove back to him and he refunded the whole sale price.
Good luck with you all.

Well, that's good news for you but still not so good for USSC customer service. I'm not sure I could sit on my hands for a week waiting for someone to call me back. More like a day!! Now I wonder how aridon99 is making out................................

 

[aridon99]

Update:
It has been a week after he said he would call me back. He never called back.
I talked with Arek, the store owner in CT. I brought the stove back to him and he refunded the whole sale price.
Good luck with you all.

Well, that's good news for you but still not so good for USSC customer service. I'm not sure I could sit on my hands for a week waiting for someone to call me back. More like a day!! Now I wonder how aridon99 is making out................................

To answer your question TJ, I'm having a few issues returning the unit right now. I no longer have the box the stove came in, and the trucking company that came to pick it up for the return refused to touch it. Now I need to find some sort of sturdy pallet and strap this down. Would any of you have this sort of thing laying around?

I find it a bit odd that the only option they suggested was to return the unit for a refund and just send me a working unit. I suspect this unit could be discontinued. Maybe they're working on the next version with improvements on the design and quality. But now I'm left with a rather large hole on the side of my house which I needs patching up and re-insulating. Hmmm, $300 to have my contractor dig the hole and install the unit. $1000 + $120 shipping for the stove. Another $300 to have my contractor patch up the hole. So I'll be out $720 + time & effort with absolutely nothing to show for at the end, except that guests who visit my sun room now all comment on how it smells like an ashtray (anyone know how to get rid of this? How do car dealers get rid of smokey cars?).

Geez, I could have gone to Vegas with that money