sorry you had that problem with yours, Dan.
I still love mine, despite a few issues. Igniter went out. No big deal, I can start it manually. Using propane torch and some hand sanitizer.
About two weeks ago, all of the sudden I went from burning a bag of pellets in 30 hours to a bag of pellets in 40 hours, and the heat output, to say the least, was not there. I looked at the schematics on this and decided to do some trouble shooting.........
And Dan, if you have a hole melted in the plastic pellet bin, sounds like you had some back burn issue. perhaps your auger was clogged with sawdust as well. Just a guess on my part. I don't know for certain.
Mine's already saved me more than what it cost me to buy. So everything else from here on out is gravy.
I have taken mine back and they are going to replace it with a new one (i noticed many have come back)
It seems they have redesigned the stove to solve some of the issues and hopefully addressed the manufacturing issue in China or moved it back to the States
(the Golden Eagle stove i just bought is made in the USA)
So i should get the heater in a week or so, I suspect there was a bad batch of stoves, when they work they run great
the good points are
1. you do not have to fool with a damper to get it adjusted right and it has outside air built in
2. easy to clean for the most part if you have the correct nozzle and an ash vacum
3. best setting is the low setting will go for a few days on that setting
4. never get any smoke in the house with it
5. easy to move
6. I put my pellets in plastic bins from walmart (about 10lbs each) this helps with the sawdust and is easer to load
7. I run hardwood pellets in mine but is best to test Each Year with different brands Prices here in maine run from $3.99 (home depot) to about $6.25(local hardwood)
my cost last year
$ 490.00 for 2 ton of pellets
my cost if using oil (kerosene -outside tank )
$ 1855.00 for 2 tanks of kero
Dan