This is a reminder message that we are still actively viewing the posts here. Some may not want to have to read all the way through all of the posts so we've decided to repeat what we have said and
PROMISE to stand by just as a reminder.
Issues have been brought up in this Blog about the quality of Pennington Wood Pellets. Concerns have ranged from how well they burn, the amount of ash and clinkers they produce, the presence of long pellets, and an excess of fines or dust in the bag. The fact that many of you have encountered problems with our pellets is very concerning to us and we would like to work with you to resolve them.
Some background - Pennington has five wood pellet plants in the East and Midwest of the US. The pellet mills in Missouri and Virginia have been in operation for many years and make an excellent product. In the last 12 months, three new pellet mills have been built to help alleviate the pellet shortages from previous years. We have experienced some quality problems from these plants as they were started up. Pennington Seed has high standards for all of their products, and we regularly test our wood pellets for ash, length, fines, and BTU. Despite these tests and our best efforts, it appears some sub-standard pellets from these new plants made it into the marketplace.
If you have recently purchased Pennington Wood Pellets and not satisfied with them, you can contact Customer Service at 1-800-658-0410 or email
[email protected] or
[email protected]. Please note the lot number on the bag (usually embossed near the top seal of the bag), where and when you bought them, and what the issues are with the product.
Below are some comments concerning other questions raised by several Bloggers:
Pellet storage - When possible, store wood pellets inside, out of the weather. If kept dry pellets can be stored from season to season. If this is not possible and you must store outside, keep product off the ground to prevent moisture from wicking from below, and cover with a tarp to protect from rain, snow and sun.
Small holes in bags - The small holes along the top seal are added to assist bagging and palletizing of the product during the manufacturing process. These holes allow air to escape after sealing. In the absence of these holes, the trapped air would blow-out the seals when product is stacked on a pallet.
Brands - Bio Plus and Nature’s Heat are both manufactured by Pennington. Nature’s Heat is a new brand launched in 2007 and is meant to replace the older Bio-Plus brand.
