Clarks ACE Hardware said:I hear what you're saying in regards to them learning from their mistakes. There are still many things they need to work on. So many of their products are designed without any regard for ease of installation or longevity of certain parts.
With that said, they have made MAJOR improvements in their manufacturing and quality control processes. I visited the factory over the summer which is when they introduced the 2n1 system. The production manager held a seminar specificly on the 2n1 system....
These new refractory materials are very much improved (I met the guys who make them, lol). It's a completely new recipe and curing process (something about higher silicone content). It's also nice that they added the cast iron lip inside the flue collar to prevent chimney brushes from smashing the refractory.
The assembly plant in Randolph, VT was in great shape. Their new plant manager is from Ethan Allen. They have done an amazing job at leaning out their inventory and processes compared to the CFM days. The remaining employees seem to be very happy and they are all cross-trained. They get rotated from different positions on the assembly line. Everyone, at the assembly plant and the foundry, appeared to be extremely enthuastic about the products they are helping to produce.
Hey Jay,
Thanks for replying.
It is nice to know that they are trying to improve the product, and assembly process. It makes a huge difference if the employees are happy to be there and believe in the product!
Sounds like you have a fun job. I'd love to visit one of these factories!