"Sure, you can spend tons of time babysitting the thing and fussing over the wood but you shouldn’t have to"
I spend 5-10 minutes a day running the stove, that's the thing I like best about the stove its a load and forget stove.
"You should be able to read the directions and heat the house with it."
On this we agree it is one of the worst manuals for any piece of equipment I have ever seen, no way could I have been able to run the stove with just the manual, it tells you almost nothing. That said give us some more info on your set-up and maybe someone can help, don't just throw up your hands and give in. If I can run mine you can run yours.
"It’s not a learning curve issue either, it’s that it’s a major pain even after you’ve learned it"
You haven't learned to use it yet, there is a learning curve with this stove (and all others too), it takes some trial an error, you are the only one on here that hates the stove.
"I can tell you from experience that you have to warm up the chimney for about 8 hours or more too"
Come on, 8 hours? once the stove is warm the chimney is plenty warm, in the mornings I wake up at 6:09 (gotta hit that snooze button 1 time ya know) open the damper from the night before, rake the coals, load the stove with wood, make coffee, take a shower, shave, get dressed and shut down the damper on the stove and am out the door by 6:45 for work 90% of the time, sometimes it takes a bit longer to get the stove up to temp and the wife will shut the damper when she gets up at 7:00. Now of course that only if I was running a load the night before which from November on is almost always.
"Would you leave your house at 31 degrees, or do you expect your stove to work properly at this temperature? Obviously most folks want a stove that works well at even 40 degrees."
Once mine is going it doesn't stop easily, if it hits 40 it probably will stall but at that point my house would be so hot I would have to open the windows to let the heat out. Generally if its 30 or above by the time the coal bed is right the last thing I want to do is add more wood to damper down my house will stay warm all night with the 1 fire. I will give you the stove runs MUCH less efficiently and takes more work (having to light a fire from scratch) when the temp is 40, and I cant (don't need) to damper down. The best thing about the damper is the nice big coal bed in the morning no paper and kindling just throw full sized splits on the fire and go. That is the only thing I don't like about the stove lighting a fire every day, that when I have to do the most babysitting probably doubles the time (10-20 minutes a day) I have to care for the stove and forget an overnight burn.
"If you’re in the market for a stove, don’t buy a TH-300 unless you know up front that it’s more of a conversation piece and that there are better stoves out there if you’re just looking to heat your house. The ashpan is the envy of the neighborhood however!"
There may very well be better stoves out there, I haven't tried them all, but if you want a stove that heats very well and sips wood I personally would recommend the TL-300, I love mine. Glad you mentioned the ash pan, I empty mine so infrequently I forget about it, 5-7 days between empties, the only thing better would be 10-14 day empties.
I know you already stated that we missed the point and you were just stating you opinion of the stove and its operation so if I'm out of line here please forgive me, and let me know and that will be the end of it. I know you spend a lot of money that's pretty hard to come by these days. It should be your dealer or Harman helping you, but we all know how that goes, give us a chance what have you got to loose but a minutes on the computer. I for one received help on from everything from wood storage to woodstove selection on here and would be more than happy to return the favor to you if I can. please post a bit more info about your set up so we can possibly see what the problem is I KNOW the stove runs good with the right set-up. Last year I burned wood that was cut in April and stacked mostly uncovered for 1 summer, not exactly what I would call perfect wood, it still ran great, but nothing compared to this year with a year longer to season. This stove is designed to throw out a bunch of heat on a little wood, while being smoke free, it has fulfulled all of its promises to me, I would buy another in a heartbeat.
Mike