Tech Support more painful

[zrock]

Wow tech support over the years has gotten so painful with these call centres and they just use a cut and paste script and give you no real answers. Google Nest protect smoke alarm does not work both on wall and in my hand live smoke test. THey want to know what the indoor/outdoor temperate is, how many lights were on, Where it is mounted, and a photo... hec it does not work in my hand and its brand new. Samsung support for my new samsung monitor been having a issue where it will not wake up, went to do a firmware upgrade and their is no USB slot. Asked tech support how to upgrade firmware and they want to know where i purchased it from. And then tell me their is no way to upgrade firmware..

Seems like no matter what you purchase anymore if you need tech support your screwed.

 

[zrock]

Wow that was really painful. After samsung told me i could not upgrade firmware since there was no usb. I told them that they have to change their website then since it tells me i can and they send me a link back to the firmware DL. Talk about a complete circle of useless help

 

[begreen]

Agreed, most corporate tech support is now automated in tiers. The first level via chatbots is usually brain dead AI. The second tier is often offshored to India call centers which usually go by strict scripts. They often dump you into a long phone queue for level 3 which may or may not be in the states. I have gone through call hell multiple times. Our phone company, CenturyLink, is a horror show which seems intentionally designed to have one chase one's tail.

 

[zrock]

Wow.. support can get worse.samsung told me to plug my monitor into a diffrent outlet. I fail to see what the power supply has to do with the issue..lol

 

[kborndale]

Wow.. support can get worse.samsung told me to plug my monitor into a diffrent outlet. I fail to see what the power supply has to do with the issue..lol

Just another box on the checklist.

 

[johneh]

Wow.. support can get worse.samsung told me to plug my monitor into a diffrent outlet. I fail to see what the power supply has to do with the issue..lol

Unit will only work plugged into an outlet on a North Facing Wall

 

[begreen]

Sometimes they need to go through the obvious. I recall in the early days of computing when tech support discovered some people had their mouse on the floor, expecting it to work like a foot pedal.

Here's some recent IT chuckles

45 Funniest "Tech Support Horror Stories" IT Professionals Have Ever Seen

Sometimes people and tech just don't mix.

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