Tech Support more painful

[Murray01]

ya i feel that way about everyone that moves here, you want to live in a english speaking country then have the respect to learn the language, our kids have to learn to speak and write so why not the immigrants?

Well google nest support just ignores me now... great service i see will be the last time i ever purchase something with their name on it.

Samsung same thing i cannot give them a receipt because its printed on that paper that ink disappears on after a few months, My account shows its not registered for warranty even though i know it was and that they have a previous claim for the same issue. That will be the last samsung product i purchase and everything in my house is samsung.

They string you along until you get frustrated and stop trying..

I always ask call support where they live and hows the weather there, 99% of the time I’m talking to someone in India. New Delhi seems to be where many call centres are located. I also compliment them on their English saying something to the effect that their English is way better than my Hindi so please speak slowly and clearly. It helps and usually we can communicate enough to resolve the issue. It’s a shame that many call centres are outsourced overseas and not located in North America, I guess it boils down to cost.

 

[Wisco Shepherd]

Kind of sounds like a health insurance claim...

Yeah, I think I heard about a story recently were a fella got a bit frustrated with his situation and "adressed it" with a high level manager.

 

[bogieb]

Real life instance of why tech support makes you go thru even the basic steps

 

[zrock]

Real life instance of why tech support makes you go thru even the basic steps

View attachment 333730

I get the way they do things and i used to be in the computer industry and repairs at one time and know the frustration of dealing with some people. But when you supply the company with all the information they require and all the trouble shooting you have done prior in your first communication with them, yet they turn around and ignore all the information and ask you to supply them with all the exact info you just gave them it gets beyond frustrating. Then when your warranty information and previous claim/issue disappears conveniently on their end it just proves that they really do not give a crap and that they really do not read/listen to what you have submitted.