I was 40 when I had my first ........................ she's finally headed off to KSU in the fall. Forty four when I had my second. You've got plenty of time to raise a family
.STIHL ISSUE
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I was 40 when I had my first ........................ she's finally headed off to KSU in the fall. Forty four when I had my second. You've got plenty of time to raise a family
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Will be picking my saw up tomorow evening at the other facility. It is on my way home from work so I informed them I would stop in and pick it up to save them a trip to the facility closer to my place of work.
I am still a bit uneasy over going back to this dealer for any work. It is reassuring that the president of the business did reply to my complaint email. He responded at 6:00 yesterday evening, and also informed me at 9:15 this morning of when the saw would be done. He informed me that he would make special arrangements for me to pick it up after hours if necessary. I am still waiting on the sales man to give me a heads up on when this issue will be solved, even though I already know because of the president.
Given what happened here would I be wise to seek out a new dealer, or should I give them another chance. I understand that the min parts order dilema was out of their hands, but do you think they should have contacted another dealer to get the parts needed to fix the saw. This is my biggest gripe of the whole issue, that my saw was left sitting there for a whole week.
The old saying gos: fool me once shame on you, fool me twice shame on me.
How would you go about finding out about a dealers service record, if you have an issue with your saw should you ask when the saw would be done from the get go?
I am still a bit uneasy over going back to this dealer for any work. It is reassuring that the president of the business did reply to my complaint email. He responded at 6:00 yesterday evening, and also informed me at 9:15 this morning of when the saw would be done. He informed me that he would make special arrangements for me to pick it up after hours if necessary. I am still waiting on the sales man to give me a heads up on when this issue will be solved, even though I already know because of the president.
Given what happened here would I be wise to seek out a new dealer, or should I give them another chance. I understand that the min parts order dilema was out of their hands, but do you think they should have contacted another dealer to get the parts needed to fix the saw. This is my biggest gripe of the whole issue, that my saw was left sitting there for a whole week.
The old saying gos: fool me once shame on you, fool me twice shame on me.
How would you go about finding out about a dealers service record, if you have an issue with your saw should you ask when the saw would be done from the get go?
Mastermind
Member
As for things sitting at the shop......we do over 200 saws a year. That's not a huge amount of work, but for just two of us it's a work load. Right now if you sent me a saw, it would be a month before you got it back.....
The difference that I see is that i bought this trough the dealer and it is warranty work, not giving to a private mechanic to upgrade. I would know going into giving you my saw that I would expect a wait time.
Had the same problem when I worked at a Deere dealer. At any given time, we had upwards of 300 active work-orders (I'm including all categories of equipment, not just saws) at peak season. Even spread out amongst 4 main techs you still weren't getting your equipment back in less than 30 days. Was not uncommon for us to be six weeks back in early June. But what do you do? Hire two more techs and lay them off every year when the work dies down in Sept?
Even still however, we would triage incoming equipment and blow through the easy stuff before tackling a big job. Carb rebuilds/replacements, routine maint, ignition problems all got blown out as fast as we could strap parts to 'em.
Hey Randy, you hiring?
Mastermind
Member
Prof
Minister of Fire
Mike,
Just so you know, Fry's in Altoona has always treated me right. He really focuses on Stihls and I've been impressed with what he knows. When I need chains sharpened, he's the guy I go to--he's been able to bring a few chains back to life that I thought were done after hitting nails. I've checked out other dealers in the area but have not been impressed.
Just so you know, Fry's in Altoona has always treated me right. He really focuses on Stihls and I've been impressed with what he knows. When I need chains sharpened, he's the guy I go to--he's been able to bring a few chains back to life that I thought were done after hitting nails. I've checked out other dealers in the area but have not been impressed.
Will be learning a lot more about small engines to do this stuff on my own. I know that I have a 2 year warranty but what good would it be if I don't have a saw for 3 weeks in the heart of the cutting season.
Randy,
Was watching some of your videos last night. The sound of those highly tuned engines was driving my labrador insane as she thought there was a fly buzzing around. Looks like you got your rpms on your saws, tuned to that of horsefly. Great videos!
Randy,
Was watching some of your videos last night. The sound of those highly tuned engines was driving my labrador insane as she thought there was a fly buzzing around. Looks like you got your rpms on your saws, tuned to that of horsefly. Great videos!
Thanks prof,
I have had a few pms on this site as well as others, referring me to Fry's. I was going with these guys because of their locations in relation to my work. I may just have to make the trip, "down over the mountain" to check them out instead.
By the way do you know why the power went out the other night. I looked up on the hill and did not see any lights one up there. Benscreek was totally knocked out.
I have had a few pms on this site as well as others, referring me to Fry's. I was going with these guys because of their locations in relation to my work. I may just have to make the trip, "down over the mountain" to check them out instead.
By the way do you know why the power went out the other night. I looked up on the hill and did not see any lights one up there. Benscreek was totally knocked out.
clemsonfor
Minister of Fire
I would have paid the 14 dollars to get my saw back last week 
oh well it is what it is, you live and you learn I guess. Got some good insights on better dealers to go with from now on. Cant wait to get out cutting with a good saw.
Not so sure what I would do if it was more than the carb, or if it cuts out again after a few days.
oh well it is what it is, you live and you learn I guess. Got some good insights on better dealers to go with from now on. Cant wait to get out cutting with a good saw.Not so sure what I would do if it was more than the carb, or if it cuts out again after a few days.
clemsonfor
Minister of Fire
I am not sure what the freight cost would be to them I just know I can get a pretty decent size box through one of my parts places that I buy online from for $14. They ship fed ex and you pay shipping costs.
I had contacted Prof's suggested business and expressed my conscerns with the other dealer and got back a rather nice email. This is what stuck out to me:
" When my husband finished reading your email he said and I quote "1) I would have found the defective carburetor when servicing the saw at the point of sale. 2) I have the carburetor on the shelf. And 3) I would have replace the carburetor in front of him while he waited." That is the way my husband does business. As he says time and time again, "We're all about customer service here." "
I think I will be making a trip to visit this place and believe that have might be my go to dealer in the future. Wether or not he could have found the defective carb as quick as he says is subjective, but the fact that he has a large amount of parts on hand, and the fact he would service the engine right in front of me, is enough to get me to stop in at his shop. It seems that this shop is about saws, and power equipment, and not just selling saws as another back up source of income.
" When my husband finished reading your email he said and I quote "1) I would have found the defective carburetor when servicing the saw at the point of sale. 2) I have the carburetor on the shelf. And 3) I would have replace the carburetor in front of him while he waited." That is the way my husband does business. As he says time and time again, "We're all about customer service here." "
I think I will be making a trip to visit this place and believe that have might be my go to dealer in the future. Wether or not he could have found the defective carb as quick as he says is subjective, but the fact that he has a large amount of parts on hand, and the fact he would service the engine right in front of me, is enough to get me to stop in at his shop. It seems that this shop is about saws, and power equipment, and not just selling saws as another back up source of income.
clemsonfor
Minister of Fire
Yep, as I said it is subjective, but worth taking a trip to check out the parts inventory and such, and meet them. Being referenced by another member in my immediate area is also a good thing.
Not saying I will go with them, on an email alone, but they sound like good people focusing on saws.
Not saying I will go with them, on an email alone, but they sound like good people focusing on saws.
Focusing on customers is more like it. I've got 2 Stihl dealers equal distance from the house one sells JD's the Kubota, bought a Cub tiller at the Kubota one and they wouldn't let me load it on the truck without taking it back and checking fluids,nuts bolts belts etc. - And slapping their sticker on it
Been to the other dealer 3 times for bars&chains without luck and my coworker dropped $80 to have his generator(unsuccessfully) repaired there - they won't see my business again.
I've found that most of the quality sales outfits have the actual owner of the store sitting at a desk off the showroom - not some college flunky selling you saws and tractors on commission
After 2 weeks I get to pick her up today.
Anything special I need to do since it has a new carb on it. Is there a break in period or anything like that? Just don't want to have to go through all of this again.
Sidenote: The president of their company did email me this morning at 7:16 to ensure my contact information and the best way to get a hold of me to let me know the saw is done. I hope to heck that the saw is done by 5:00 today when I am going into the dealership.
Anything special I need to do since it has a new carb on it. Is there a break in period or anything like that? Just don't want to have to go through all of this again.
Sidenote: The president of their company did email me this morning at 7:16 to ensure my contact information and the best way to get a hold of me to let me know the saw is done. I hope to heck that the saw is done by 5:00 today when I am going into the dealership.
Ashful
Minister of Fire
You may be right. I hope this was just a fluke issue. I was so impressed with how the saw ran the first few cutting trips that it made me pick that username. I should have stuck with my go to bowmike that i use on other forums. I will be out later today cutting with her. I will let you know how she does. If something else gos wrong I may try and switch out for a non lemon. LOL
clemsonfor
Minister of Fire
no break in the carb is seperate from the saw. Assuming they tuned the new carb, but i think the things are just set as they say on the saw, X-many turns out. Its once you mod or really get into it you rip the limiter tabs off and start tuning the carb.
Just got a call from STIHL corporate. I was surprised that they sided with the dealer and the parts issue. He told me that a dealer would have to pay a large freight charge on a single part order. I would have happily paid this charge in order to be back in business.
The day I brought the saw in to the original dealership, I had asked for a loaner saw, and was told that they do not offer any loaner/rental saws. The other dealership appearantly does, and the STIHL corporate individual told me that the service manager told him he would have gave me a loaner saw if I would have asked.
I am beginning to think this was a big case of miscommunication from the original dealership to the other place. I should have contacted the place that had my saw was sent the day that it was sent to them. I feel that my initial thought of the service department causing the issue was unjust, and now realize that it was the salesman not communicating my needs with them. I will be picking up my saw, and feel I may owe the guy at the other shop an appology for getting so bent out of shape over the issue. It seems like a lot it was out of his hands, and the salesman was not communicating to me directly, what this salesmanager was telling him. It seems that the guy was actually doing the best he could to get me my saw, behind the scenes.
I still am not sure if I will be going back to them, and may seek the other dealer, for the fact that they have a better parts inventory on hand. THe service tech at the location I sent my saw is a gold cerified STIHL technician.
The day I brought the saw in to the original dealership, I had asked for a loaner saw, and was told that they do not offer any loaner/rental saws. The other dealership appearantly does, and the STIHL corporate individual told me that the service manager told him he would have gave me a loaner saw if I would have asked.
I am beginning to think this was a big case of miscommunication from the original dealership to the other place. I should have contacted the place that had my saw was sent the day that it was sent to them. I feel that my initial thought of the service department causing the issue was unjust, and now realize that it was the salesman not communicating my needs with them. I will be picking up my saw, and feel I may owe the guy at the other shop an appology for getting so bent out of shape over the issue. It seems like a lot it was out of his hands, and the salesman was not communicating to me directly, what this salesmanager was telling him. It seems that the guy was actually doing the best he could to get me my saw, behind the scenes.
I still am not sure if I will be going back to them, and may seek the other dealer, for the fact that they have a better parts inventory on hand. THe service tech at the location I sent my saw is a gold cerified STIHL technician.
A good dealer... Would have properly "tuned" the saw with the new carb on it. Rather than just putting it on and saying it's Good to Go!!
If you know what it used to sound like or watched any tuning vids. Make sure it burbles, or four stroke. And clean up in the cut.
Things happen for a reason. Lesson learned. Now get out there and cut some wood. Slacker (j/k)
If you know what it used to sound like or watched any tuning vids. Make sure it burbles, or four stroke. And clean up in the cut.
Things happen for a reason. Lesson learned. Now get out there and cut some wood. Slacker
(j/k)
clemsonfor
Minister of Fire
Put a new chain on the craftsman or take it to ur new shop to be sharpened.
Does the oil level in resivoir go down, do u get the oil line like we said u should to check if boiler is working? I don't remember? A dull chain will make heat like that!! I have had a dull chain and tried to finish a load as I had no file. It was to hot to touch the bar as well, my boiler works and was working at that rime.
Does the oil level in resivoir go down, do u get the oil line like we said u should to check if boiler is working? I don't remember? A dull chain will make heat like that!! I have had a dull chain and tried to finish a load as I had no file. It was to hot to touch the bar as well, my boiler works and was working at that rime.
Keep in mind that you don't know what the dealer told Corporate about your case. And yes, once the sale is complete, you're better off dealing directly with the service department than using your saleman as a go between. Some sales personell are knowledgable and will go the distance to keep you happy but the bottom line is they make zilch whether you get your saw back or not. Their end of the deal is done and any further time invested is simply goodwill.
And what kind of dealer doesn't keep a carb in stock for a 021/023/025/MS210/MS230/MS250? (All the same family.)
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