I have a 25 pdv got it used from a family member originally it was burning lazy so I replaced all gaskets and it still burnt a bit lazy..... Used a leaf vacuum and cleaned out the stove seems to be a bit better not a lot of soot and seems to be burning and turning everything white in the stove which I assume is ok...... My problem is once the stove gets up to full temp the burn pot kind of gets full of pellets doesn't overflow but I get what the best I can describe is a hard ash that I need to scrape off the wear plate..... Is it normal for the burn pot to load up with ash like that and should I have pellets loading up like that...... Burning barefoot pellets..... Maybe the stove is suppose to run like this??? It just seems like once the wear plate fills with pellets at full temp it's not getting rid of the ash..... Also cleaned the combustion blower but maybe it's going bad....I tried to call englander every day this week but all I get is a busy signal