moey
Minister of Fire
Harman/Quad or any HHT stove will have the same. The customer service is in the hands of the dealer. So I'd choose the next dealer with care! Pretty sure HHT won't even give you the time of day.
A couple people on here reported being able to talk to a tech support person from their website number, it took a while and a good amount of holding but they finally spoke with a knowledgeable person. Not much else you can do if your a long way from a dealer.