Here's the thread from the second replacement: https://www.hearth.com/talk/threads/air-tubes-crossroad-on-a-mansfield.84641/
Not impressed with the longevity of the tubes. The ones that are about to be replaced are SS but do I understand correctly, they are supposed to be SS/Titanium?
The dealer that I purchased the stove from was not going to honor the warranty and said that HS "says they no longer have a lifetime warranty". Despite what the owner's manual says.
HS told me in an email:
"So, the tubes themselves would be covered, just not shipping or labor. You can have Warming Trends contact us if they have any questions about the warranty. That model had a lifetime warranty on the tubes , the current models have a different warranty program, thus the possibility for confusion by the dealer."
Have not heard from the dealer yet, BTW, the cost for of the parts that I thought about replacing was $992 plus tax and shipping; that was mostly the tubes at $137 each.
More to the point on this. Can anyone steer me in the right direction as to how part #47 in the attached photo is supposed to fit. Tried several different ways but, no luck.
![[Hearth.com] Mansfield Secondary tubes - replacing for the third time in 17 years [Hearth.com] Mansfield Secondary tubes - replacing for the third time in 17 years](https://www.hearth.com/talk/data/attachments/320/320911-7731c3b042ec5dcc7f5773f1da2edd05.jpg?hash=dDqmXflSox)
TIA, Nick
Not impressed with the longevity of the tubes. The ones that are about to be replaced are SS but do I understand correctly, they are supposed to be SS/Titanium?
The dealer that I purchased the stove from was not going to honor the warranty and said that HS "says they no longer have a lifetime warranty". Despite what the owner's manual says.
HS told me in an email:
"So, the tubes themselves would be covered, just not shipping or labor. You can have Warming Trends contact us if they have any questions about the warranty. That model had a lifetime warranty on the tubes , the current models have a different warranty program, thus the possibility for confusion by the dealer."
Have not heard from the dealer yet, BTW, the cost for of the parts that I thought about replacing was $992 plus tax and shipping; that was mostly the tubes at $137 each.
More to the point on this. Can anyone steer me in the right direction as to how part #47 in the attached photo is supposed to fit. Tried several different ways but, no luck.
![[Hearth.com] Mansfield Secondary tubes - replacing for the third time in 17 years [Hearth.com] Mansfield Secondary tubes - replacing for the third time in 17 years](https://www.hearth.com/talk/data/attachments/320/320911-7731c3b042ec5dcc7f5773f1da2edd05.jpg?hash=dDqmXflSox)
TIA, Nick