Here's the thread from the second replacement: https://www.hearth.com/talk/threads/air-tubes-crossroad-on-a-mansfield.84641/
Not impressed with the longevity of the tubes. The ones that are about to be replaced are SS but do I understand correctly, they are supposed to be SS/Titanium?
The dealer that I purchased the stove from was not going to honor the warranty and said that HS "says they no longer have a lifetime warranty". Despite what the owner's manual says.
HS told me in an email:
"So, the tubes themselves would be covered, just not shipping or labor. You can have Warming Trends contact us if they have any questions about the warranty. That model had a lifetime warranty on the tubes , the current models have a different warranty program, thus the possibility for confusion by the dealer."
Have not heard from the dealer yet, BTW, the cost for of the parts that I thought about replacing was $992 plus tax and shipping; that was mostly the tubes at $137 each.
More to the point on this. Can anyone steer me in the right direction as to how part #47 in the attached photo is supposed to fit. Tried several different ways but, no luck.
TIA, Nick
Not impressed with the longevity of the tubes. The ones that are about to be replaced are SS but do I understand correctly, they are supposed to be SS/Titanium?
The dealer that I purchased the stove from was not going to honor the warranty and said that HS "says they no longer have a lifetime warranty". Despite what the owner's manual says.
HS told me in an email:
"So, the tubes themselves would be covered, just not shipping or labor. You can have Warming Trends contact us if they have any questions about the warranty. That model had a lifetime warranty on the tubes , the current models have a different warranty program, thus the possibility for confusion by the dealer."
Have not heard from the dealer yet, BTW, the cost for of the parts that I thought about replacing was $992 plus tax and shipping; that was mostly the tubes at $137 each.
More to the point on this. Can anyone steer me in the right direction as to how part #47 in the attached photo is supposed to fit. Tried several different ways but, no luck.
TIA, Nick