Here's the result of a phone call placed to SPI in regard to "their product". I was referred to Julian in
technical support "because he should know the answers to my Q's". Here's a sampling of the Q's I asked him which range from what should be easy, off the top of the head answers, to ones which might require 30sec to look up the actual answer. Remember, this is "the manufacturer" of this product...:
*1) Q: What’s the min Chimney flue height (it’s listed as 12’ and 15’ in two separate places)?
A: I don’t know, does it matter?
This is an extremely important piece of installation information and for someone in technical support to not know the answer shows incompetence. On a side note, I verified that this "was in fact" their technical support guy with a follow on call...
*2) Q: What’s the min allowable SS liner that can be used with this insert.
A: 8”
I pressed him on this because this was another piece of contradictory information (listed as 6” in one location and 8” in another) and I know that reducing a flue is only authorized if the manufacturer has tested and approved such an application which is why I wanted the clarification which Julian could not provide.
3) Q: What are the emissions in grams per hour.
A: I don’t know.
Yet another answer that made me thinks “How can this be possible” in the back of my mind. This is one of the items readily available in all other stove manufacturers brochures and is required to be tested so the information has to be somewhere…
4) Q: What’s the cuft of the firebox?
A: I don’t know but I think it takes a 24” log. He then started reading one of the indicated outside dimensions that I’ve seen myself and have nothing to do with the cuft of the firebox. When pressed he said the company didn’t give out this sort of info and inferred a “proprietary reason” (I had to fight not to lol at him)… Btw, wood size is listed as 24” in one spot and 22” in another but it is 24” so at least he guessed right on that point even if he couldn’t answer the actual Q.
* He tried to defer answers to 1&2 to my local installer & building codes. I tried to explain to him that the installers have to refer to what "the manufacturer says" (i.e. you Julian) iot make decisions as to weather it's an authorized installation method.
** Answers to other Q's were equally inept.
Rudyjr said:
Wet1 said:
At some point you need to stop over-thinking all of this and and pony up.
+1
LOL. I'm sure at least a few people have referred to friends, stores, neighbors, consumer reports, etc. when evaluating quality and so far this stove has none of those going for it so it's definitely -2 on those counts. Perhaps some people just buy on impulse and disregard the above concerns. More power to them/you and I hope they don't get too many lemons...As the cracked firebox PE folks can attest, the quality of the company/distributors/dealers plays a big role in the service you may or may not get should you ever need it. Employees also provide a representation of the overall quality of a company and incompetence shown at any level (especially the technical level) reflects quite poorly on the overall company and should to be taken into account just as the track record of the actual model is taken into account by most people.
Now if the above answers "do" inspire confidence in anyone then I have some things I'd like to sell you or be the broker for with no questions "answered"... Perhaps an old car that I can't remember when or if the oil was ever changed, a shed that I may or may not have weatherproof, or perhaps a hot air balloon, hang glider, or helicopter (don't ask me how to fly them though...and good luck on that first flight). Then again, maybe it'd be better to find the answers before pursuing the purchase/use those items.
I hope this isn't taken the wrong way because I'm not coming after anyone in particular but the situation is a bit frustrating. I really don't think it's asking too much to expect answers to "relatively simple questions" from the maker of the product. I also believe that "most" people seek validation/recommendation irt the quality and performance of items they buy (as in where'd you get that ___ and how do you like/dislike its performance/reliability?). That’s the reason consumer report has so many readers.