Hi all, we have a new osburn matrix 2700 and this thing won't stop rattling. The store is trying to fix this for us, but I thought I'd seek advice here as to what it could be.
Here is a video of the issue.
photos.app.goo.gl
We removed the thin face plate and the thicker (and heavy) front part of the insert, so it's apparently not related to those pieces.
It sounds like it's coming from the top-rear of the unit. If I press against the top, it quiets the rattling. Also, it doesn't always rattle, so maybe it's related to the heat of the unit?
We already mounted felt under the blower motor, I don't think that's the issue. Any ideas? We run this overnight, so it's a huge annoyance.
Here is a video of the issue.
New video by Sean E. Noonan

We removed the thin face plate and the thicker (and heavy) front part of the insert, so it's apparently not related to those pieces.
It sounds like it's coming from the top-rear of the unit. If I press against the top, it quiets the rattling. Also, it doesn't always rattle, so maybe it's related to the heat of the unit?
We already mounted felt under the blower motor, I don't think that's the issue. Any ideas? We run this overnight, so it's a huge annoyance.