darkstar said:
Home Depot and Lowes around here don't have any more pellets in stock so I went to a local stove shop. A little more out of the way, that is why I didn't go there first. I asked the OWNER at the counter if he had any pellets in the store, and he said that he did. When I asked what brand he had in stock, he asked if I had bought a stove from him. I said no... and he told me that he could not sell me any pellets and told me that I should go down the road to the Agway and see if they had any
I only needed about 10 bags or so, but it is not like pellets are in short supply. I certainly will not do any business with this stove shop in the future. Last fall, I would have expected this... but not when the heating season is running down. The Agway that I ended up at had just gotten 12 TONS that day
I paid a little more than I wanted to, but I got the pellets that I needed.
Go figure... shoot yourself in the foot on a sale because someone did not buy their stove from you?? Crazy...
While we dont practice this "did you buy a stove from me?" folderall, there is some sense to it. I'll go out on a limb here and try to explain it. Some dealers, due to locale, finances, allocations, have a VERY limited supply of pellets. Their first order of business is to TAKE CARE OF THE PEOPLE WHO SUPPORT THEM, not the people who go to Lowe's and Home Despot first, and then when they cant get them there, go to the stove shop as their 3rd choice. Id much rather tell someone who doesnt frequent my store that Im holding my pellets for my LOYAL customers, rather than the folks who are scurrying around with me being their 3rd or 4th choice, when their "favorite" source falls short. The guy who forked over $3000, who I see everyday, or every weekend, should get more of a nod than the guy who Ive never seen before, bought his stove somewhere else, and only gets his pellets somewhere else and buys "10 bags or so" a year, at best, to "get him through"........like I said in another post, its kinda a 2-way street here (Sorry, Gio, but now ya see my point?).
Sure, I know many folks will come in saying that by selling pellets to them I might get a customer for life, and you are partly correct. But if pellets are in short supply, like they ARE in some spots RIGHT NOW, the better thing to do is support those who support you.
To a point I agree... but when someone down the road just had 12 tons delivered that day??? There is not shortage here... even though they are crappy Corinth pellets.
Flame on.