Help with new Enviro P3 stove

[Powergirl]

That little pipe you speak of may be a liner but I don't see one on your receipt. Did they run a pipe inside the 7 inch to the top?

I have no idea.

Hopefully the distributor might have luck getting the dealer to contact them


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[Powergirl]

So the continued saga

After the test the distributor asked us to do, husband put damper back in a bit

Turned on stove at level 2

It actually went about 40 hours this time and it was about 1/2 full in burn pot. Does not throw much heat at level 2 but keeps the chill off

Told him maybe try it at Level 3 when he gets home.

Still waiting to hear if the dealer returned distributor call

It still needs a proper gauge reading for that warranty page at the back but man those things are hard to find in PG. and expensive.

Otherwise if no resolution this week we show up at dealer and say please take your stove back and give me my money back.




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[Powergirl]

So the continued saga

After the test the distributor asked us to do, husband put damper back in a bit

Turned on stove at level 2

It actually went about 40 hours this time and it was about 1/2 full in burn pot. Does not throw much heat at level 2 but keeps the chill off

Told him maybe try it at Level 3 when he gets home.

Still waiting to hear if the dealer returned distributor call

It still needs a proper gauge reading for that warranty page at the back but man those things are hard to find in PG. and expensive.

Otherwise if no resolution this week we show up at dealer and say please take your stove back and give me my money back.




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So pinged distributor. He spoke briefly with dealer and is sending a part. Not sure what part.

Fingers crossed


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[Powergirl]

So pinged distributor. He spoke briefly with dealer and is sending a part. Not sure what part.

Fingers crossed


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Yay. Dealer called. Coming up Thursday to do tests. Bringing new burn pot as distributor did not like the look of the one we had, fingers crossed that they can track this issue down to get the stove working as it should. At least now I have some hope


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[Ssyko]

Nice!! Hope this all works out!

 

[Eddie Haskell]

Good luck!



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[Powergirl]

Nice!! Hope this all works out!

Well just to keep all informed the dealer was out. Changed out the burn pot and liner. He said it did not fit right-there was small gaps on the side when in the liner

Took readings. Adjusted damper. So we shall see

We do seem to be getting more heat from level two, but we do notice that the glass store sure is a bit dirtier than we noticed before. Are going to leave it over the weekend and try running it at different levels 3 to 5, and we will keep our fingers crossed


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[Mt Bob]

He should have wrote down the draft tests,in your manual,for future repairs.Also,setting it with the damper is not going to help your problem(I think) he should have gotten into the hidden settings,also.Did the new burn pot fit better?or is the stove built wrong?(it does happen).But,just back to what we said,before,your pellet flue(the pipe) ends inside a huge pipe,then goes to the roof,this is not acceptable by the enviro manual,and is part of your draft problem.Some stoves can handle the extra pressure,of a big pipe conversion like that,some cannot.The cold air,dropping into the big pipe,knocks down the ability of the little motor to force it up.

 

[Powergirl]

He should have wrote down the draft tests,in your manual,for future repairs.Also,setting it with the damper is not going to help your problem(I think) he should have gotten into the hidden settings,also.Did the new burn pot fit better?or is the stove built wrong?(it does happen).But,just back to what we said,before,your pellet flue(the pipe) ends inside a huge pipe,then goes to the roof,this is not acceptable by the enviro manual,and is part of your draft problem.Some stoves can handle the extra pressure,of a big pipe conversion like that,some cannot.The cold air,dropping into the big pipe,knocks down the ability of the little motor to force it up.

So far it is burning good. We definitely notice a heat difference. And we smell paint curing. We have it on level 5 right now

It has been on since 11 am yesterday with not overflow issues

The burn pot was a bit loose in the liner

He did write down the draft test. I saw the Gauge attached to stove. It has .12 wc on level 1

Fingers crossed it continues to work like this

I want to thank all of you for your help and feedback. You guys are great


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[Mt Bob]

So far it is burning good. We definitely notice a heat difference. And we smell paint curing. We have it on level 5 right now

It has been on since 11 am yesterday with not overflow issues

The burn pot was a bit loose in the liner

He did write down the draft test. I saw the Gauge attached to stove. It has .12 wc on level 1

Fingers crossed it continues to work like this

I want to thank all of you for your help and feedback. You guys are great


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Best wishes.Appears the pot made a difference,but,as I fix these things,you will be changing the flue,for long term reliability,and less cleaning.But ,if it gets you through the winter,all is ok.They are great stoves,and a great company.

 

[Powergirl]

Best wishes.Appears the pot made a difference,but,as I fix these things,you will be changing the flue,for long term reliability,and less cleaning.But ,if it gets you through the winter,all is ok.They are great stoves,and a great company.

I will look back on the posts to what needed to be done with the flue




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[JRemington]

Bob is correct regarding the 7 inch chimney. You need someone to get on the roof and look and see if there is a liner. If there's not when it gets cold and winded the draft will suffer. As for the "loose burn pot" I have worked on a lot of these and never seen this one. The pot flares out and seets into the tray the igniter comes through. But you would have a problem if you put the pot in cocked forward or backward. Anyways, if it's working now that is good but you definitely need the 90 replaced with two 45s and a liner.

 

[Mt Bob]

Bob is correct regarding the 7 inch chimney. You need someone to get on the roof and look and see if there is a liner. If there's not when it gets cold and winded the draft will suffer. As for the "loose burn pot" I have worked on a lot of these and never seen this one. The pot flares out and seets into the tray the igniter comes through. But you would have a problem if you put the pot in cocked forward or backward. Anyways, if it's working now that is good but you definitely need the 90 replaced with two 45s and a liner.

I want to thank Jr,it is nice to have a paid professional help here,we have so few,anymore.I am just a part time guy,but these guys have so much more info.Thanks,again.

 

[JRemington]

Thank you Bob. The problem is most Distributors don't have a clue on fixing problems. They just want to sell stoves. The same with Dealers. They just want to sell stoves. I think the most disturbing thing about this is the Distributor never said a word about the chimney. Not one word. That caught my eye first. Along with others here. Instead from a picture that's what he came up with. And a Distributor isn't going to punish a Dealer either. Trust me. Very few Dealers even have an NFI trained tech. I'll tell people now that if they aren't certified you're usually on your own. To be honest my Distributor cringes when I call. I've reminded him more times he works for us and not the the stove company. We have put in more than one stove out of our pocket. It's our reputation ultimately. I'll tell a few stories at some point so people know how this really is. The bottom line is they just want to sell stoves. You're only hope is you find a Dealer that cares about their reputation. I hate to sound like this but it's how it is. Just from reading here I see people that have more knowledge than some Distributor Techs do.

 

[Powergirl]

Thank you Bob. The problem is most Distributors don't have a clue on fixing problems. They just want to sell stoves. The same with Dealers. They just want to sell stoves. I think the most disturbing thing about this is the Distributor never said a word about the chimney. Not one word. That caught my eye first. Along with others here. Instead from a picture that's what he came up with. And a Distributor isn't going to punish a Dealer either. Trust me. Very few Dealers even have an NFI trained tech. I'll tell people now that if they aren't certified you're usually on your own. To be honest my Distributor cringes when I call. I've reminded him more times he works for us and not the the stove company. We have put in more than one stove out of our pocket. It's our reputation ultimately. I'll tell a few stories at some point so people know how this really is. The bottom line is they just want to sell stoves. You're only hope is you find a Dealer that cares about their reputation. I hate to sound like this but it's how it is. Just from reading here I see people that have more knowledge than some Distributor Techs do.

I will email the dealer next week with an update as well as the question about the pipe and liner Just need to read that section of the manual

I might just cc the distributor as well

I did ask the distributor about the deposits on the window as before we had no deposit on the window but we were not getting much heat. The distributor sent pic of his stove window showing same

The problem is here in my town there are very few installers. This company had a fairly good reputation. The other one in town didn’t have a good reputation with the reviews online





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[Powergirl]

Well my saga continues.

The dealer was up. With gauge. Set all up. It ran ok till cleaned. Then issues again. Dealer up redid readings and they dropped from 1.2 to .2 which he was going to discuss with distributor

Reset. We went away and had parents look. After. It crapped out again this time reading E4. Dad restarted. Crapped out and flashed 88. Restarted and crapped out. This time flashing c5. He would not have changed from L3 to comfort level. He would have just hit the power button.

I did mention to distributor about the pipe. He was holding off on that for now

Oh yes it will be -32c overnight joy


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[Powergirl]

I will look back on the posts to what needed to be done with the flue




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So we have been continuing to deal with the dealer and distributor. Still having issues but they have now stated they should put a liner in. I also let them know about the suggestion for 2 45s instead of the 90




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[Ssyko]

Wow still at it!

 

[JRemington]

The problem lies with the WETT inspector as you call them. They are supposed to protect you from fires and CO poisoning. Did they even look at the manual? I would contact your insurance company and tell them I and many others have told you the installation is against the manufacturers instructions and you are worried about a fire. It specifically states that an approved metal liner must be used when venting into a brick or metal chimney over 6 inches in diameter. There's a reason for that. That horizontal pipe is going to fill with fly ash. The EVL is way over 25 also. Give me your name and give me the name and number of the inspector that passed that mess. I'd like to explain to them the numerous reasons why that installation fails. I'll even call your insurance company and tell them it's not legal. Trust me when I tell you they will jump on it. Actually I'm disappointed the Enviro people have been the way they are. I'm a certified Enviro Distributor and NFI certified installer and this installation violates both the manufacturers rules and NFI standards. Or you can just keep letting the jerk you around until you finally give up.

 

[Powergirl]

The problem lies with the WETT inspector as you call them. They are supposed to protect you from fires and CO poisoning. Did they even look at the manual? I would contact your insurance company and tell them I and many others have told you the installation is against the manufacturers instructions and you are worried about a fire. It specifically states that an approved metal liner must be used when venting into a brick or metal chimney over 6 inches in diameter. There's a reason for that. That horizontal pipe is going to fill with fly ash. The EVL is way over 25 also. Give me your name and give me the name and number of the inspector that passed that mess. I'd like to explain to them the numerous reasons why that installation fails. I'll even call your insurance company and tell them it's not legal. Trust me when I tell you they will jump on it. Actually I'm disappointed the Enviro people have been the way they are. I'm a certified Enviro Distributor and NFI certified installer and this installation violates both the manufacturers rules and NFI standards. Or you can just keep letting the jerk you around until you finally give up.

Dales was the one we bought off of and who we spoke with today. Ralph said Kalvin (distributor) would be in PG tomorrow and he would be going through all our emails.

Concord is the distributor that comes up if you go on the enviro site and place Prince George BC in the location as the distributor for the product

When we spoke with Ralph today he was very sincere about fixing. And he talked about venting it out the side rather than the chimney but this is a log house





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[JRemington]

That's good the are looking into things. What exactly is WETT and what does it stand for. If they would have looked at the manual and failed it like they should have this would have been resolved weeks ago.

 

[Powergirl]

That's good the are looking into things. What exactly is WETT and what does it stand for. If they would have looked at the manual and failed it like they should have this would have been resolved weeks ago.

https://www.wettinc.ca




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[Powergirl]

https://www.wettinc.ca




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The dealer that installed it is the WETT inspector


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[JRemington]

The dealer that installed it is the WETT inspector


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It seems to be a lax form of our NFI. The National Fireplace Institute will pull a members certification.

 

[johneh]

WETT
Wood Energy Technology Transfer
That what WETT means if it is of any help
I have 2 friends that are WETT tecks it takes
a long time and a lot of money to be
an accredited WETT teck .