Hearthstone Heritage—Ruing the Day I Purchased

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When they inspected and cleaned the chimney did they inspect the catalysts? They are notorious for clogging and need routine maintenance about every cord or so of burning.
 
Yeah, afraid to do that. Already fear burning down my house.
It would be worth paying a certified chimney sweep that is not affiliated with the installing company to come out and make sure that the liner to stovepipe connection is good. It could be that the ceramic thimble is just a pass-thru and the actual mechanical connection between the stovepipe stub and the stainless steel liner is good. We can not tell this over the internet. The sweep can also determine if the liner is insulated or not.
 
When they inspected and cleaned the chimney did they inspect the catalysts? They are notorious for clogging and need routine maintenance about every cord or so of burning.
This^
Crucial.
There is a ytube vid detailing this cleaning routine nicely. Would not be surprised that this needs to be performed.