thanks j,
seriously though folks, its an honest appraisal, i see stock that comes back to my factory every spring when my CS season ends and to be honest there is the occasional "whoopsie" but the VAST majority of what i see is simple neglect. i spend my summer months doing "autopsies"on returned stock, i bring my junior techs in and have them dissect these units and show me what they find issue wise (makes for great training BTW) i tear down a bunch of them as well, i see stuff that leaves me with a feeling of sadness at times, anger at times. im sure my counterparts in the industry do the same and probably have the same feelings.
manufacturers go to great pains to describe what is necessary to ensure folks will know how to care for their stoves, hell we shoot a video for each model of pellet stove and just give it away with each stove. some makers have followed our lead in this and are doing so as well (was a great idea if i can say so having pushed for it some 9 years ago when i sold the idea to our management (then got stuck with having to do them all, kidding its actually fun)) what it all boils down to people and i simply cannot stress this enough, its not a box you throw wood in, its an appliance with needs that are required to ensure it will last, it has moving parts, it has a need for care. you have to "sign on" to the program. the savings you will gain with a well maintained system are wonderful, and the "kind of heat" given by these machines are as comfortable as you will ever find, but this comes at a price, you have to give them the "sweat equity" take the time to maintain your stove, you'll find that you will brag to your friends just how wonderful that stove is. be recommending them to your friends, regardless of the brand, the cost of it, the features it has or doesn't have, you will find yourself thinking "ive got the best pellet stove on the market" no matter who built it.
whether its a "cheap charlie" big box unit or a 4K wonder of technology, the bottom line is the "most reliable" stove on the market isnt on the market, its the one already in a home where its being maintained properly.