I'm having pretty much the same experience as everyone else here. The pellets are small and broken up, with lots of fines in the bag. The photo on their website bears no resemblance to what I've got. They seem almost sticky, as others have mentioned. It's almost like they're damp. They are creating abnormal amounts of heavy ash, definitely the worst out of the 6-7 brands I've burned. I've burned four bags so far and my ash pan is almost full (for comparison, I burned maybe 20+ bags of Corinth last season before emptying the ashes). It hasn't been cold enough for me to leave the stove on full time yet so I don't have a good sense of heat output. I hope it's not too bad since I have four tons of these sitting in my garage. These are also the first pellets I've bought that don't have any information at all about grade, ash, fines, etc. Kind of like a no-name generic. I'm going to let the dealer and producer know what I think of these pellets.