mepellet
Minister of Fire
Steve's service is one reason why I buy the bulk of my stash from Sib each year!Steve at SIB wouldn't take my gratuity offer when he delivered my 3.5 tons last week, but I'll drop it off at his warehouse when I'm in Jay next. Getting my competitively priced pellet order delivered in just over a week from ordering, after his son got back to me within a couple hours of putting my e-mail order in, besides Steve being there at the exact time he said he would and off-loading them to my garage exactly where I wanted them put, all done with Steve's customary good cheer and appreciation for giving him my business. That all is certainly worth a gratuity.
I certainly wouldn't get that level of service out of a Big Box store, especially this season it seems where supply (and level of customer service) doesn't seem to be keeping up with demand.