We deal with it every single day this time of year. I know what you mean, sometimes you wish they would have never bought a stove. They buy a Cadillac, run it like a chevette, and expect corvette results using 87 octane.Sounds like we have some good mentors here. Well done. But imagine both hubby and wife never having run a stove before and thinking it would work just like an appliance. Now add unseasoned wood and maybe a poor flue install. Tail chasing ensues as it would with any stove, cat or non-cat, but with many more variables. A great dealer would be an asset here.