I was fairly convinced that i had a bad vacuum switch, so i replaced it. By the way the tech finally got in touch with me and told me to go down to the store and get a switch for free.
SO i replaced it and it didn't fix the problem. So that made me think that it had to be a bad seal somewhere. I than began to inspect the inside of the hopper and sure enough in both corners of the hopper the silicon was split, and there was a big gap in the metal. And upon further inspection it looks like someone must of either dropped my stove on the rear, or hit it with a fork lift, or something because the rear of the hopper is dented and bent in the corners. The metal doesn't really sit flush. They are ordering me a new hopper and going to install it once it comes in, but who knows how long it will take to get the new hopper in from Harman. I was able to bend the metal back into place a bit, its definitly not perfect, but its close enough. I then resealed it, and put the stove into test mode and it appeared to work. The feed motor lights up and it feeds pellets. However it will NOT auto light. The feed motor seems to shut off after about 60 seconds or so of feeding pellets. I then put it to feed setting 4, turned it to "stove temp", and flipped to the auto ignite settings. NOTHING seems to happen. Just the combustion blower runs and is the only light on.
Is the feed motor light supposed to remain on all the time? Will i hear the igniter firing? How long until auto ignition actually works? What do you think my issues is now?
The saga continues..... I guess accidents happen at the factory, none the less its frustrating that a brand new stove is all bent up. I'm surprised i didn't notice the bent metal before, its fairly substantial.
Thanks for all your help guys!