Ashful
Minister of Fire
Before buying a Jotul, try to call them with a technical question. If you are able to even find their phone number, which is unpublished, and call them, you will reach a receptionist who tells you they don’t take calls from customers. You must call your dealer.
Ask what you’re supposed to do if you have a problem with your local dealer, and you’ll get a response that amounts to, “tough chit.”
Jotul needs to change their outdated customer service model, before being considered a viable option, when Englander, BK, Woodstock, and several others are doing such a great job with customer support.
Ask what you’re supposed to do if you have a problem with your local dealer, and you’ll get a response that amounts to, “tough chit.”
Jotul needs to change their outdated customer service model, before being considered a viable option, when Englander, BK, Woodstock, and several others are doing such a great job with customer support.