quick update:
the third chimney doesn't go anywhere. it is sealed.
the basement fireplace is completely dry.
the dealer guy (they sent the same young chap who installed the darn thing, despite my pleading) concluded that the water was coming in through a crack in the brick (concrete cap? i don't remember). it didn't go into the liner; it went outside the liner, down to the top of the insert, and pooled and splashed there. with the amount of rain we had, the water built up quickly and found its way into the firebox through the pipe and other cracks. after my husband tested out the dealer guy's theory with a hose, we sorta believe him. i'm sorry if i'm not articulating this properly, but i'm a bit worn out from a long day.
the question now: who's to blame for missing this? everyone? no one? our home inspector didn't catch it. the chimney sweep we hired said the chimney needed a little work, but that it shouldn't be a problem for a few years (and he never once mentioned water). the dealer is saying that their job was to install the insert and chimney cap, and that's what they did, so it's not their fault.
(i agree, the install is sloppy, but it looks like it's not to blame for the water.)
so even though we did all the right things and hired all the right people, we're still stuck cleaning out a rusty stove, and looking at paying even more money to get someone to fix the chimney.
the third chimney doesn't go anywhere. it is sealed.
the basement fireplace is completely dry.
the dealer guy (they sent the same young chap who installed the darn thing, despite my pleading) concluded that the water was coming in through a crack in the brick (concrete cap? i don't remember). it didn't go into the liner; it went outside the liner, down to the top of the insert, and pooled and splashed there. with the amount of rain we had, the water built up quickly and found its way into the firebox through the pipe and other cracks. after my husband tested out the dealer guy's theory with a hose, we sorta believe him. i'm sorry if i'm not articulating this properly, but i'm a bit worn out from a long day.
the question now: who's to blame for missing this? everyone? no one? our home inspector didn't catch it. the chimney sweep we hired said the chimney needed a little work, but that it shouldn't be a problem for a few years (and he never once mentioned water). the dealer is saying that their job was to install the insert and chimney cap, and that's what they did, so it's not their fault.
(i agree, the install is sloppy, but it looks like it's not to blame for the water.)
so even though we did all the right things and hired all the right people, we're still stuck cleaning out a rusty stove, and looking at paying even more money to get someone to fix the chimney.