(Warrenty covered) Small cracks found in Lopi Leyden stove top (fixed)

[BJ64]

Evening up date:

We took some better pictures of the cracks and emailed them to the dealer. He forwarded the pictures to Travis.

I suspect it will be a few days before I hear anything back. As soon as I find out anything I will post it here.

So far I am happy with the dealer's response. I figure that the pictures saved them at least one trip and sped the process up by a few days.

 

[BJ64]

one last pic of the underside.

 

[thewoodlands]

Hmmm made in China castings?

Yep.

Are you 100% sure that the casting you are talking about was made in China.

Zap

 

[Todd]

Hmmm made in China castings?

Yep.

Are you 100% sure that the casting you are talking about was made in China.

Zap

Not 100%, but this was brought up before in another thread and I think a couple of Lopi dealers verified this.

 

[begreen]

IIRC, awhile back there was someone elks that was claiming that VC cast several of the Leyden and also Oakwood parts.

 

[BrotherBart]

The Leyden is made in China. Don't know if that is good or bad, it just is what it is.

 

[BJ64]

The Leyden is made in China. Don't know if that is good or bad, it just is what it is.

I tend to agree. I was just digging around on the stove doing some detailed cleaning and looking for more cracks.

I did not find any more cracks but I did find some similar casting details that I have seen on cast parts made in China found at work. Where I work, we will get parts made in China, India, and the UK and it gets to where you can tell the difference by just looking at a few details.

Wheather it is good or bad I don't know either. They all seem to have similar performance and failure rates in an environment that guarentees eventual destruction. I don't know how long mankind has been casting Iron but I am going to declare that the technology is just about universal. The workman ship is different but the technology seems to be the same everywhere.

I don't really hold this against the stove maker. I did a search on cracked cast iron wood burning stoves made by Travis and it seems that I have the only one that is reported here. Considering the volume of this site, it seems to me that is a good track record over all.

In my opinion the test in this case is how good is the service after the sale.

 

[BrotherBart]

In my opinion the test in this case is how good is the service after the sale.

Exactly.

 

[BJ64]

I am happy to report that I had received an email from the stove dealer.

Travis Industries is sending a replacement stove top and the dealer will be out to install it.

I think this is as good as anyone could ask for. In this incident, I am going to declare that Travis passed the warranty test an it only took one phone call and one email containing the pictures posted above.

 

[daveswoodhauler]

Glad to hear that it worked out well for you!

 

[Todd]

Good news, way to go Travis.