Hello All, been a lurker here since acquiring my Avalon AGP in Fall 2012. I too had significant lower feed problems with the unit when first installed, but Travis and the dealer got it sorted out and over the last two seasons it has performed very well. Yesterday however the unit failed after a pellet top off; of course this happens on the first really cold single day of the season . Turns out that the output shaft from the lower feed motor was sheared clean off, telltale black grease outside the gearbox seam is also evident. I will circle back here to report the warranty resolution for the part. Thanks