In the fall of '08 we bought a Defiant NC. In February of '09 VC came out and replaced the entire combustion package due to a failing fountain assembly free of charge. The stove ran fine until mid January of this year. When this stove is working it is an awesome heating machine - long burns and plenty of heat. Unfortunately, the same parts failed again. Through our dealer, who has been exceptional, VC offered us a new catalytic Defiant. We were apprehensive to install a new VC stove after the problems we had. The last thing we need is to have another stove fail in the middle of winter. So, the dealer told them that we wanted a full refund. They agreed!? I am beyond surprised and very impressed with VC's response and in standing by their warranty.
Now it's time to look for a new stove that will last at least an entire season! I wonder if folks have any suggestions.
Now it's time to look for a new stove that will last at least an entire season! I wonder if folks have any suggestions.