I have a Regency Ci2601 wood insert. Came with the house. I burned wood all last winter with it no problems.
In Early Sept - got the chimney swept and again in December from two different companies.
The issue I have is that when a fire is going, when I open the door, smoke pours into the house. The fire is also not that strong like it has in the past.
Before I open the door, I open the Catalyst bypass control and put the primary air damper to the left. I wait 6-7 minutes, slowly open the door and it still smokes.
I tested the wood for moisture - it reads 24-26. I went outside and there is smoke coming from the chimney.
I have called Regency twice and left voicemails. No response. I have called several dealers - with no luck.
I did have a repair tech out here and he said the cat converter needs to be replaced due to some damage -but it shouldn't cause that much smoke to come into house.
I am literally desperate to get this working. I have a newborn and a 1.5 year old. It is freezing in my house. Please help so I dont have to move in temporary with my inlaws! Thank you everyone and Happy New Years!
In Early Sept - got the chimney swept and again in December from two different companies.
The issue I have is that when a fire is going, when I open the door, smoke pours into the house. The fire is also not that strong like it has in the past.
Before I open the door, I open the Catalyst bypass control and put the primary air damper to the left. I wait 6-7 minutes, slowly open the door and it still smokes.
I tested the wood for moisture - it reads 24-26. I went outside and there is smoke coming from the chimney.
I have called Regency twice and left voicemails. No response. I have called several dealers - with no luck.
I did have a repair tech out here and he said the cat converter needs to be replaced due to some damage -but it shouldn't cause that much smoke to come into house.
I am literally desperate to get this working. I have a newborn and a 1.5 year old. It is freezing in my house. Please help so I dont have to move in temporary with my inlaws! Thank you everyone and Happy New Years!
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