Searching for service info on Ashley King pellet stoves

[palomacreek]

Hello
This will be my first post here.
I'm a caretaker at a rental and I've been assigned the upkeep duties of a couple of Ashley King pellet stoves that were purchased new by the property owner, 4 years ago.
I'm not trained in servicing those, or any other brand of pellet stoves.
But I have a good success rate at learning to maintain equipment, if I can find the correct information.

These stoves have been reliable, but recently have been failing to ignite,
So we replaced igniters and door seals and tightened up the door latches to properly seal.
And that helped, but they aren't as reliable as when they were new,
so I'm thinking that I should test some of the electronics.

Is there someone who I could contact or a source of material that has specs for that brand of stoves ?

That seems like a sensible starting point.

Thank You in advance for any assistance

 

[johneh]

Welcome to the forum
Your best source of information is the stove manuals

https://woodstovepro.com/store/pdf/USStoveCompany-5500-Manual.pdf?srsltid=AfmBOoqB6jXz3t9dnPQPVHdbd9OgzFDc0kR259wAv_Uqtz5yBIL5bvv7

The first thing to ask is the stove clean from the air intake to the exhaust termination
Ash is a pellet stove's worst enemy

 

[palomacreek]

I'm going to start over

The pellet stoves I'm serving don't belong to me. They're in a rental unit, and I was given the operator manual for a stove that looks like the ones in service, but the ones I'm servicing are a different brand.
So now that I have the correct manual for the brand of stoves that I'm servicing, I'll begin a different thread.

 

[ARC]

I'll begin a different thread.

Did you start different thread? US Stove Company bought out Ashley so there is a cross over and King stove is used on a few stoves. Is there a model number?
Does it have this control board? If so board tech manual attached.

 

[palomacreek]

I've been observing these in operation for a few hours each day lately.
I haven't had an opportunity to do that before now, since they are rentals.
The control is just a single dial,

Did you start different thread? US Stove Company bought out Ashley so there is a cross over and King stove is used on a few stoves. Is there a model number?
Does it have this control board? If so board tech manual attached.
View attachment 333333

 

[palomacreek]

Hey - Sorry bout that
False alarm
Because these stoves are in a rental that I service but don't own,
I ended up being sent down a rabbit hole that led me to find out that the stoves in use aren't Ashley King,
But they are Pleasant Hearth brand.
The property owner told me that the manual was in his garage and the manual I grabbed
was for some stoves that used to be in service, before the property owner bought these.
But they looked exactly the same,
only the wiring diagram was different.
I called Ashley King customer service and the operator told me
that the stove we have, was never made by Ashley King.
So I got a copy of the correct manual and figured it out.

It ends up that when the stoves were installed, the ambient probe wasn't attached in the correct location.

Thanks for the replies, I may have other posts in the future,
But hopefully not for awhile.