Bob,
Maybe I am missing something because Hearthstone does not make it easy to contact them. Somehow I was unable to find the forum at
http://www.hearthstonestoves.com/contact so sent an email to a close dealer but have not had a reply.
"HearthStone has a unique Technical Service System. We depend on your local dealer to service our product and to answer all your technical questions. Our goal is to make sure Local HearthStone Dealers are the experts when it comes to servicing our products. Any time they do not have the answer, we respond to them with the most up to date information available. As their knowledge base is built, they are better prepared to provide expert service to the next customer. To find a Current Authorized HearthStone Dealer, please use the Dealer Locator at the top of this page.
If you have already contacted your Local Dealer, and if you were not provided with a satisfactory response, please let us know. We will work with the HearthStone Dealer to be sure you get the information you need."
Any ideas for getting HearthStone tech support email address?
Thanks
Ken