I'm thinking Scott does not realize that you were heating with a pellet stove prior to the E2 purchase. You should have a realistic expectation of what a pellet stove can contribute to your heating requirements for your home and are not just being a difficult customer.
Did you ever get the Whitfield running again?
I realize they had a Whitfield. I'm skeptical whenever people say "it doesn't throw out any heat", especially when the unit is a proven monster of a stove. I not saying he's imagining things or that he's the problem....
Variables exist. Mistakes happen. Ive been around the block enough times to know that coincidences usually aren't. He had a stove explode AND the replacement was a lemon. Hmmmm. seriously....if a Mt. Vernon AE doesn't throw out any heat, how the heck did the Whitfield or the posthumous E2 manage to do the job in the same house in the same installation? I have hundreds and hundreds of customers with the AE, they kick butt.
Someone mentions taking the dealio to small claims as a solution, but it's not going to make a bad stove work better. Everyone is going to get all riled up and emotional. By the end of this fiasco you'll be even worse off because I think you're going to be disappointed yet again with the end result. I'll be surprised if HHT or the dealer cuts you back a check of any amount,most alone the full 5k and let's say they did....what stove are you going to go with next and what's to say it will perform better than the AE?
What do I know, I'm not there. It's not my bag. Shame on that dealer for not empowering you to love the AE.
My wife's 3 year old Honda Odyssey that I paid 39k for cash blew a transmission at 63,000 miles, just out of warranty. I tried to get them to replace it totally on them. In the end they prorated a new tranny at $675 and I still had to pony up about $1000 labor but when I went in to pick up the car the owner of the dealership came down from his office and shook my hand and discounted the shop labor to $300.
A year after I bought the car, and a year before the transmission failed we had a recall service done and they didn't reconnect a drain hose on the AC evaporator which caused a leak into the cabin and all of our carpet got moldy. They refused up and down to do anything for us. I took them to small claims court. Only time in my life I've been so mad. I started out wanting a new vehicle. Then wanted new carpeting, in the end I simply wanted them remediate the mold, detail and wash the interior and replace some sound dampening materials under the rug. I itemized the whole job, paid for it at another dealership and submitted a bill. We met in court and they tried to wiggle around the issue but in the end agreed to refund me 100%. Afterward, I sent a letter to the owner to say thank you. He responded with hand written note asking for another chance to be their choice for service. In the end it all worked out and I even got my tranny discounted.
In your case, Hht actually flew techs to your house. You really ought to take the high road here and find a way to continue with their products, they are good stoves.
I tested surface temp coming out of stove vents reading 320 f before new board install on setting 3. After install, only 240 f. I must say, I am extremely concerned this winter with this stoves performance...
