C
charly
Guest
Just wanted to let people know, that the Quadra -Fire factory, took good care of me, getting me the right parts for my stove , in a timely matter. The Original parts that came with my new stove were not made right. As far as my dealer, I purchased my stove from, they're still crying about getting the parts switched out as soon as I can so they can get their stinking shipping money back. How about me, I bought a new stove and shelled out over 2 grand for a black box that just sat. What I should have done is just returned the stove and told them they don't have to cry over their shipping money they had to shell out. Once I pick up my new parts, I'll never step foot in that dealers place again. They even told me I'd be wasting my time , calling the factory, when I discovered my stove parts were not right. Poor service on their end. I will recommend to Quadra-Fire that they lose them as dealers. I figured if they're crying over their shipping money being tied up , which can't be more than 75 dollars, they must be on their way out or barely keeping their heads above water. Guess they got my money and didn't want to hear anything else.