Late in 2021 we purchased a Q F 2100 to replace an old stove that was in the house we bought. I installed it easily and we were satisfied with the stove.
Then we had our first fire in it. After an hour or so (burning kiln dried wood) the glass was covered in baked on soot and the fire was not visible.
I contacted the factory with a message about the problem and their response was to be sure that I was using a non-ammonia cleaner.
I replied that the problem happened before I ever cleaned the glass.
NO RESPONSE from them.
Has anyone had a similar problem with a Quadra Fire 2100 stove?
Thanks
Then we had our first fire in it. After an hour or so (burning kiln dried wood) the glass was covered in baked on soot and the fire was not visible.
I contacted the factory with a message about the problem and their response was to be sure that I was using a non-ammonia cleaner.
I replied that the problem happened before I ever cleaned the glass.
NO RESPONSE from them.
Has anyone had a similar problem with a Quadra Fire 2100 stove?
Thanks