Not to contradict, but there is a distinction needed in case someone might get the wrong idea. Lignetics sells both softwood and hardwood pellets. The west coast variety is made from softwood, these are premium pellets and always burned very well for me. However, they also make a hardwood variety, sold on the east coast, that I have never burned. Perhaps it is the hardwood variety that didn't work well for you? Can you remember which type you tried? What brand did you switch to?